Internship, Operations, Sales Service

4 months ago

Vaughan, Canada Tesla Full time

What to Expect
- International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week on-site. Many students will be limited to part-time during the academic year._

Internship Program at Tesla
- The Internship Recruiting Team is driven by the passion to recognize and develop emerging talent. Our year-round program places the best students in positions where they will grow technically, professionally, and personally through their experience working closely with their Manager, Mentor, and team. We are dedicated to providing an experience that allows the intern to experience life at Tesla by including them in projects that are critical to their team’s success.

About the team
Tesla’s Sales Service and Delivery team oversees the regional business responsible for getting our products into our customers hands and ensuring that all their service needs are met at the highest level. They engage and educate our customer base and focus on creating a world class experience in buying and owning our vehicle. While challenging the status quo of the automotive experience, the SSD team is continuously pushing the envelope when it comes to operations and execution.

What You’ll Do
- Analyze end to end service processes to identify gaps and redundancies
- Drive problem solving and continuous improvement initiatives with cross functional teams to improve end to end service processes
- Coordinate with partner teams to optimize the journey with a mix of automation and human touch
- Provide accurate and insightful analysis and reporting, presenting the data in a clear format for presentations and regular KPI reviews.

What You’ll Bring
- Valid driver’s license, clean driving record and insurable.
- Currently pursuing a bachelor's degree in Science, Engineering, Business, and/or other quantitative and technical fields
- Evidence of exceptional ability, especially within an ambiguous environment
- 2-5 years of experience in analytics, program manager, or other structured training program
- Demonstrated success driving tangible impact /influencing within a broader organization
- Ability to quickly grasp technical concepts at a detailed level, and synthesize implications
- Strong written and verbal communication skills, particularly with senior business leaders
- Experience with JIRA, Confluence, and other project management tools preferred.
- Highly collaborative, team oriented, and comfortable leading cross-functional projects, especially those consisting of both technical and non-technical stakeholders

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