Manager, Credit

1 week ago

Vancouver, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

**What will you do?**
- Functional technical/product/operational expert and acts as escalation and/or referral point for quick problem solution
- Adjudicates credit from various delivery channels (e.g. Vendors, Brokers, Direct Sales etc..) advising client of decision
- Follows standard RBC lending policy and procedure guidelines
- Acts as credit and product specialists and in the normal course of adjudicating files, provides ongoing coaching for sales unit employees and peers to support credit quality and credit process risks as well as opportunity spotting for sales,
- When within established authorities and accountabilities, completes full verification function. Reviews transaction/source document details including authorizations, contracts and other documents ensuring: Transaction details are clearly outlined/definedWhere required, all documents are vetted to comply with product/service and form completion/legal requirements, eligibility and limit criteria and authorized policy Clear approval terms and conditions are specifically and clearly stated in order that documentation specified is obtained, and auditors can easily confirm that all outlined conditions/pre-conditions have been met prior to processing
- Exercises some judgment in making decisions, with escalations to appropriate levels
- Work requires continual reacting and adapting to change. Expected to process work volumes as measured through established service quality standards (e.g. Client Service Commitments) Follows established Coaching Routines and related activity to drive high performance and enhance client experience.

**What do you need to succeed?**

**Must have**:

- Experience in delivering customer service excellence in a call handling environment
- Bilingualism (English and French) required, as you will regularly do business with partners across Canada
- Ability to work independently and interact effectively within a team
- A drive to work efficiently in a fast paced environment

**Job Skills**

Business Data Analysis, Communication, Credit Analysis, Critical Thinking, Database Queries, Data Visualization, Decision Making, Quantitative Methods, Risk Management

**Additional Job Details**

**Address**:
5575 NORTH SERVICE RD:BURLINGTON

**City**:
BURLINGTON

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-01-31

**Application Deadline**:
2024-06-05

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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