Partner Success Advisor

2 months ago


Ottawa, Canada Versaterm Full time

**THE COMPANY**

Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during this exciting time. Our clients relay on us to provide exceptional 24/7 support, and we depend on a team of top-notch professionals who are dedicated to client service excellence.

**THE ROLE**

The Partner Success Advisor position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding.

Partner Success Advisors take on management of client product upgrades and provide front-line, non-technical support for all clients across the entire Versaterm Public Safety product line. They work with the client evolution teams to identify opportunities to enhance the customer experience and implement add-on functionality to take advantage of the evergreening of the product suite.

Please note that this position could be based out of anywhere in Canada with a strong preference for the Ottawa head office.

**THE IDEAL CANDIDATE**

If you are someone with a public safety background who has worked with Versaterm products, has prior experience managing a project team and providing support for users of our products, this is the career for you

**ROLE REQUIREMENTS**
- Understanding of public safety software systems and Canadian law enforcement practices
- Proven customer support and/or account management experience
- Excellent written and oral English language skills (French would be an asset)
- Project Management expertise
- Knowledge of JIRA, Confluence, Kantata or CRM systems will be considered an asset
- Knowledge of CAD, RMS and Mobile Applications (Versaterm products specifically would be an asset)
- Passion for public safety
- Ability to travel to provide on-site services

**KEY COMPETENCIES**
- Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
- Ability to multitask, prioritize and manage time efficiently
- Independent worker and team collaborator
- Excellent communication, listening and problem-solving skills
- Effective conflict management skills
- Ability to forge robust internal and external partnerships

**EQUAL OPPORTUNITY



  • Ottawa, Canada N-able Full time

    Why N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...


  • Ottawa, Canada N-able Full time

    Why N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...


  • Ottawa, Canada Barracuda Networks Inc. Full time

    **Envision yourself at Barracuda**: *** The Partner Success Manager works with Barracuda MSP partners managing business relationships to ensure that your partners’ needs and requirements are met. Managing an assigned group of partners, you will check in with them to assure successful implementation of our products, monitor accounts and triage technical and...


  • Ottawa, Canada Versaterm Full time

    **THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...


  • Ottawa, Canada Versaterm Full time

    **THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...


  • Ottawa, Canada Versaterm Full time

    **About Us** For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the...


  • Ottawa, Canada Versaterm Full time

    **About Us** For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the...


  • Ottawa, Canada Travel Edge Full time

    Company Description Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...


  • Ottawa, Canada Versaterm Full time

    **THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...


  • Ottawa, Canada Versaterm Full time

    **Who We Are** For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction,...


  • Ottawa, Canada Barracuda Networks Inc. Full time

    Job ID 24-183 **Envision Yourself at Barracuda** The CSM develops and maintains strategic relationships with the customers they support and becomes their trusted advisor. The CSM is also expected to be proficient in multiple families of Barracuda’s solutions. Individuals will drive the adoption of our solutions while also optimizing our global customer...

  • HR Advisor

    6 days ago


    Ottawa, Canada Giant Tiger Full time

    Compensation Grade: Grade 5 **Job Description**: Are you passionate about people? We are looking for two dedicated HR Advisors to join our team! As an HR Advisor, you'll be the go-to person for managers and supervisors, guiding them through various employee-related issues and helping them understand our company policies and provincial employment laws....

  • Student Advisor

    4 days ago


    Ottawa, Canada University of Waterloo Full time

    Overview: The Student Advisor’s role is to be the primary support person for students during their co-op experience at Waterloo. Student Advisors support the student and their employer supervisor during the work term to ensure a successful work experience. Student Advisors also support students when they are on an academic term but in the recruiting...


  • Ottawa, Canada Algonquin College Full time

    Department: Faculty of Arts, Media and Design (Heather Ryall) Position Type: Part-Time Support Salary Range: $32.97-$38.28-Hourly Scheduled Weekly Hours: 24 Anticipated Start Date: March 27, 2023 Length of Contract: n/a Posting Information Posting Closing Date: March 13, 2023 Please note: jobs are posted until 12:01 am on the job closing date. **Job...

  • HR Advisor

    6 days ago


    Ottawa, Canada Giant Tiger Full time

    Niveau de rémunération: Niveau 5 Description du poste: Are you passionate about people? We are looking for two dedicated HR Advisors to join our team! As an HR Advisor, you'll be the go-to person for managers and supervisors, guiding them through various employee-related issues and helping them understand our company policies and provincial employment...


  • Ottawa, Canada Algonquin College Full time

    Department: School of Advanced Technology Position Type: Full-Time Support Salary Range: $35.06-$40.71-Hourly Scheduled Weekly Hours: 36.25 Anticipated Start Date: July 15, 2024 Length of Contract: n/a Posting Information Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first...


  • Ottawa, Canada Algonquin College Full time

    Department: School of Business and Hospitality (Julie Beauchamp) Position Type: Full-Time Support Salary Range: $33.38-$38.75-Hourly Scheduled Weekly Hours: 36.25 Anticipated Start Date: April 17, 2023 Length of Contract: n/a Posting Information Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given...


  • Ottawa, Canada Knak Full time

    **Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...


  • Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

    The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires a **Human Resources Partner** for its National Office. PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered...

  • Ip Advisor

    2 weeks ago


    Ottawa, Canada Invest OttawaBayview Yards Full time

    Salary: **IP Advisor** Are you passionate about innovation and intellectual property (IP) management? Are you experienced in guiding founders and executives through the intricate landscape of IP rights and strategies? We are seeking a knowledgeable and dynamic IP expert to join our team of Advisors. As an IP Advisor, you will play a pivotal role in...