Partner Success, Intermediate

4 months ago

Ottawa, Canada N-able Full time

Why N-able:
IT doesn’t get better than this N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

We are seeking a Partner Success, Intermediate to orchestrate the success of our partners through creating a compelling customer experience, ensuring quick product adoption and value realization, and exhibiting total ownership of the partner relationship.

This position requires both direct interactions with partners, as well as data-driven analyses of customer behavior. As the voice of the customer, you will provide valuable product and business feedback to the internal organizations to improve the overall partner experience.

What You'll Do:

- Uncovering, documenting, understanding, and updating of partners business goals
- Proactively and reactively identifying and addressing retention troubles through periodic “check in” conversations as well as data driven analysis
- Collect and leverage data to create success plans to positively impact partner retention and growth
- Identify how N-Able products are leveraged and recommend how they can be leveraged to improve success within partner portfolio
- Performing Value Added presentations such as, but not limited to, the following:

- Quarterly Business Reviews
- Executive Briefings (Structured Best-in-Class Conversations)
- Right Place, Right Time Conversations
- Being the Trusted Advisor and Voice of the Customer to and for our partners

What You'll Bring:

- 1-3+ years of experience working in account management, sales, or customer success/retention role in a SaaS company
- Excellent presentation skills including the ability to demonstrate technical solutions. Excellent written and verbal communication skills
- Experience collaborating directly with internal teams (Sales, Customer Support, Marketing)
- Creative problem-solving skills and outside of the box thinking
- Team focused mindset and ability to freely and open share knowledge with others
- Proven experience consistently achieving goals, KPIs, and other metrics

Purple Perks:
**What do we offer you?**
- Medical, dental and vision - for employee, partner, and children
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Pension Plan with company-contribution
- Employee Stock Purchase Program
- Discounted gym access at several local facilities
- FuN-raising opportunities as part of our giving program - N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility

About N-able:
At
**N-able, Inc.** (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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