Systems Administrator

2 weeks ago


Montréal, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**OPENTEXT - LA SOCIÉTÉ D'INFORMATION**

En tant que société d'information, notre mission chez OpenText est de créer des solutions logicielles et de fournir des services qui redéfinissent l'avenir du numérique. Faites partie d'une équipe gagnante qui ouvre la voie à la gestion de l'information d'entreprise.

**The Opportunity**

**You Are Great AT**
- Installs, builds, and manages virtual & physical servers, network-related devices (ie. firewalls, VPNs, load balancers, etc.), web servers, database servers, etc.
- Installs, configures, patches, and troubleshoots Linux, Windows, and Solaris servers and their related software
- Participate in assigned short and long-term projects that vary in size, scope, and complexity
- Respond to and troubleshoot/resolve assigned incident tickets
- Rapidly recovers from hardware or software failures to ensure high service availability. Identifies and escalates situations requiring urgent attention. On-call support (both business and off-hours) and scheduled night or weekend maintenance work
- Provides support to other technical departments in order to investigate and troubleshoot customer integration and telecom issues
- Write and maintain systems, infrastructure, procedural, and process documentation.
- Reports and addresses security incidents, outages, vulnerabilities, etc. in accordance to our Security System. Actively participates in the establishment and maintenance of our ISO27001 and other certifications
- Stay informed on changes in technology and within the computer industry and keep current on security protocols, applicable laws, and regulations.
- Use established methodologies and documented procedures to perform assigned tasks and keep work and data center environments clean, secure and well-maintained.
- Manage work to meet milestones in accordance with the project plan and keep management and project managers informed of issues and status.

**What It Takes**
- Bachelor’s degree. Equivalent work-related experience or an equivalent combination of education and experience will be considered.
- Strong knowledge of Linux and networking technologies (switches, routing, NAT, VLAN, firewalls, VPN, DNS, etc.)
- Intermediate knowledge of shell scripting (particularly Linux) and good knowledge of at least one language that can be used for scriptings, such as Perl/Python/Bash/PHP/Ruby or similar
- Intermediate knowledge of Windows server operating system
- Intermediate level experience in DevOps tools (Ansible, Git, ,,)
- Intermediate level experience working with virtualization platforms including VMware
- Practical knowledge working with monitoring (HP OMi, Zabbix, or similar)
- Good knowledge of Solaris operating system
- Good knowledge of common server software, such as MySQL, PostgreSQL, Apache HTTPd, Apache Tomcat, Nginx, etc.
- Good understanding of High Availability and Disaster Recovery, including clustering and data replication techniques
- Good understanding of data protection and encryption techniques
- Knowledge of AWS services is an asset (EC2, RDS, ELB, S3, SES, Route53)
- Strong interest in computer security
- Speaks English fluently and French preferred

**L'opportunité**

**Vous êtes excellent en**
- Installer, construire et gérer des serveurs virtuels et physiques, des dispositifs liés au réseau (pare-feu, VPN, équilibreurs de charge, etc.), des serveurs web, des serveurs de base de données, etc.
- Installe, configure, corrige et dépanne les serveurs Linux, Windows et Solaris et leurs logiciels connexes.
- Participer à des projets assignés à court et à long terme dont la taille, la portée et la complexité varient.
- Répondre aux tickets d'incident attribués et les dépanner/résoudre.
- Récupérer rapidement les pannes matérielles ou logicielles pour assurer une haute disponibilité des services. Identifier et faire remonter les situations nécessitant une attention urgente. Assistance sur appel (pendant et en dehors des heures de travail) et travaux de maintenance programmés la nuit ou le week-end.
- Fournir un soutien aux autres départements techniques afin de rechercher et de résoudre les problèmes d'intégration et de télécommunications des clients
- Rédiger et maintenir la documentation des systèmes, de l'infrastructure, des procédures et des processus.
- Signaler et traiter les incidents de sécurité, les pannes, les vulnérabilités, etc. conformément à notre système de sécurité. Participer activement à l'établissement et au maintien de notre certification ISO27001 et d'autres certifications.
- Se tenir informé des changements technologiques et de l'évolution de l'industrie informatique et se tenir à jour sur les protocoles de sécurité


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