Call Center Supervisor
3 days ago
**Job description**
Call Center Supervisors are responsible for delivering high standards of service to customers by making the most cost-effective and efficient use of the call-center and technology resources (Pizzaville Online Ordering System). The Supervisors use a variety of methods to improve call-center performance such as providing excellent training, ensuring call-monitoring is completed, tracking punctuality and attendance, and preparing performance reviews so the agent is aware of their strengths and weaknesses. The supervisor must be a combination of an expert customer service provider, coach, trainer and motivator. A supervisor must also be organized, reliable and results-driven. In addition they need to be an excellent problem-solver and have excellent customer service and communication skills.
**Specific Duties and Responsibilities**
- Communicate company goals to employees so every employee understands their role in the company
- Documenting employee behaviour and performance, which assists in preparing performance appraisals of team members
- Supervising the staff and assisting staff with customer orders and customer complaints
- Perform call monitoring to ensure the business quality is maintained
- Monitor and promoting company upsells with new specials and products
- Keeping accurate documentation of franchisees for non-compliance with regards to Customer Service Policies
**Work Schedule**
- Part-Time Supervisors work approximately 20-30 hours a week. (Schedules are made 3 weeks in advance)
- Must be available to work rotating night shifts along with weekends and holidays
- Hours of Operation:
- Sunday: 11am-10pm
- Monday to Thursday: 10am-11pm
- Friday & Saturday: 10am-2am
**Knowledge and Skills**
- Excellent communication, management, interpersonal, and leadership skills are required
- Advanced conflict resolutions skills are required
- 2-3 years’ experience in a call-center environment
- 2-3 years’ experience in Customer Service
- Proficient in Microsoft office and Excel
- Minimum of a High School Diploma (Post-Secondary Degree is Preferred)
**Job Type**: Part-time
Part-time hours: 20-30 per week
**Salary**: $17.00 per hour
Schedule:
- Evenings
- Holidays
- Weekend availability
Work Location: One location
-
Call Center Representative
7 months ago
Vaughan, Canada Pizzaville Inc. Full timeEntry Level Position as a Call-Center Operator. Your role would be to place orders for customers calling in to order from their local Pizzaville Franchise. The job starts at minimum wage, and has room to grow to a Customer Service Representative. The job requires a mix of evening and weekend shifts. In addition, we require for employees to work on Statutory...
-
Call Center Representative
7 months ago
Vaughan, Canada Pizzaville Inc. Full timeEntry Level Position as a Call-Center Operator. Your role would be to place orders for customers calling in to order from their local Pizzaville Franchise. The job starts at minimum wage, and has room to grow to a Customer Service Representative. The job requires a mix of evening and weekend shifts. In addition, we require for employees to work on Statutory...
-
Call Center
6 months ago
Vaughan, Canada UNFI Canada Full time**Who are we?** - **United Natural Foods Inc. (UNFI) Canada is the leading distributor of all natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is simple: to provide healthier food choices to people everywhere. Better Food, Better Future!**_ - **As part of our...
-
Call Centre Operator
21 hours ago
Vaughan, Canada Pizzaville Inc. Full timeEntry Level Position as a Call-Center Operator. Your role would be to place orders for customers calling in to order from their local Pizzaville Franchise. The job starts at minimum wage, and has room to grow to a Customer Service Representative. The job requires a mix of evening and weekend shifts. In addition, we require for employees to work on Statutory...
-
Call Centre Operator
6 months ago
Vaughan, Canada Pizzaville Inc. Full timeEntry Level Position as a Call-Center Operator. Your role would be to place orders for customers calling in to order from their local Pizzaville Franchise. The job starts at minimum wage, and has room to grow to a Customer Service Representative. The job requires a mix of evening and weekend shifts. In addition, we require for employees to work on Statutory...
-
Call Centre Operator
2 days ago
Vaughan, Canada Pizzaville Inc. Full timeEntry Level Position as a Call-Center Operator. Your role would be to place orders for customers calling in to order from their local Pizzaville Franchise. The job starts at minimum wage, and has room to grow to a Customer Service Representative. The job requires a mix of evening and weekend shifts. In addition, we require for employees to work on Statutory...
-
Cycle Counter Distribution Center
7 months ago
Vaughan, Canada Drive Medical Full timeReports to (title): Distribution Center Supervisor Department: Distribution Centers FLSA Status: Non-Exempt Who is Drive DeVilbiss Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product...
-
Loader Distribution Center 2nd Shift
7 months ago
Vaughan, Canada Drive Medical Full timeReports to (title): Distribution Center Supervisor Department: Distribution Centers Who is Drive DeVilbiss Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel...
-
Customer Service Supervisor
4 weeks ago
Vaughan, Ontario, Canada Bilingual Source Full timeJob OverviewBilingual Source is seeking a highly motivated and customer-focused Customer Service Supervisor to join our team. This role presents a unique opportunity for professional growth, leadership development, and the chance to work with a diverse group of customers.Key ResponsibilitiesTeam Leadership: Oversee the daily operations of our customer...
-
Distribution Center Associate I
7 months ago
Vaughan, Canada White Cap Canada Full timeA position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving...
-
Bilingual French Call Center Agent
2 months ago
Vaughan, Canada Randstad Canada Full timeEmbark on a rewarding career as a Bilingual Policy Service Representative at a leading insurance provider in the heart of Ontario. This role combines your language proficiency with a passion for helping people during their most vulnerable times.Position: Bilingual Policy Service RepresentativeShift: Monday to Friday, 8:30 AM - 6:30 PM EST - Remote (must...
-
Distribution Center Associate Ii
7 months ago
Vaughan, Canada White Cap Full timeA position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving...
-
Distribution Center Associate
7 months ago
Vaughan, Canada White Cap Canada Inc. Full time**What We Offer**: - Comprehensive Benefits Packages starting on your first day of employment! - RRSP Matching Plan - Competitive Salary. - Career Growth Opportunities and Internal Learning Centre. - Wellness Programs & Tuition Reimbursement. - And MORE! **Day Shift: Monday to Friday 9:30 am-6:30 pm** **Overnight Shift: Sunday to Wednesday 4 pm-4 am** A...
-
Shipping Associate Disctibution Center
7 months ago
Vaughan, Canada Drive Medical Full time**Reports to (title): Distribution Supervisor** **Department: Distribution Centers** **FLSA Status: Non-Exempt** **Who is Drive DeVilbiss** **Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high'quality,...
-
Customer Experience Manager
4 weeks ago
Vaughan, Ontario, Canada Bilingual Source Full timeAbout Bilingual SourceWe are a leader in our industry, dedicated to delivering exceptional customer care and providing opportunities for growth and development.Salary Range: $60,000 - $80,000 per yearJob DescriptionWe are seeking a skilled Bilingual Customer Service Supervisor to oversee the daily operations of our customer service call center. As a key...
-
Distribution Center Associate
3 months ago
Vaughan, Canada White Cap Canada Inc. Full timeA position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust in Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...
-
Distribution Center Associate
3 months ago
Vaughan, Canada White Cap Canada Inc. Full timeA position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust in Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...
-
Distribution Center Associate
3 months ago
Vaughan, Canada White Cap Canada Inc. Full timeA position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust in Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...
-
Production Supervisor
4 months ago
Vaughan, Canada WITRON Full timeThis is WITRON The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for...
-
Dispatcher Logistics
7 months ago
Vaughan, Canada Dass Logistics Full time**Job Description - Dispatcher - Logistics** We at JDass Corp, the philosophy centres on integrity, accountability, respect and customer satisfaction. This family-owned business was founded on a dream of building a better life. We are seeking a motivated and self efficient Dispatcher who will report to the Dass Logistics Manager. In this position, your...