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Dispatcher

3 months ago

Quebec City, Canada C.A.T. inc. Full time

Full Time
- Quebec
- Posted 54 mins ago

C.A.T. North America, founded in 1978, is a premier trucking company servicing North America with nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, including intra-Canada, US-Canada cross-border, US domestic, and Mexico North and Southbound. With a fleet of 1600 power units and 4300 trailers, as well as a vast network of over 10,000 logistics partners, C.A.T. North America offers customized transportation services tailored to each customer’s unique needs. Our commitment to service, safety, innovation, and sustainability has earned us recognition as the best fleet to drive for in 2023 and the best-managed company for 11 consecutive years.

**Dispatcher** - C.A.T. Global - Vaudreuil-Dorion

**Job Type**
- Permanent, Full-time
- Monday
- Friday
- On-site

**Location**
- 11 Boulevard de la Cité-des-Jeunes, Vaudreuil-Dorion, QC
- C.A.T. Global

**Job Summary**:
As a Customer Service Representative for C.A.T. Global, you will play a crucial role in ensuring exceptional service delivery to our clients. You will be responsible for handling inbound calls from customers, addressing their inquiries, and providing assistance. Fluency in both English and French is required for effective communication with our diverse clientele.

**Key Responsibilities**:
**_ Contract Execution_**
- Using CAT tools and industry experience assign qualified, contracted carriers to customer loads at the market price
- Use creativity and strategic thinking for better pricing and maximum profitability and efficiency
- _Quality Control_
- 100% on-time and accurate tracking of all loads at al times including after hours with corresponding system updates
- Use industry experience to filter carrier information for accuracy
- Communicate with colleagues of any issues immediately

**_Partner Management_**
- Building trust, loyalty and solid long term relationship through effective and consistent communication with partner carriers
- Continuously expand our service offerings by adding new and/or specialized carriers (LTL Reefer, over dimensional etc)
- Maintain regular contact with frontline staff communicating our loads availability as well as their equipment availably

**Required Skills**:

- Strong written and verbal communication skills
- 1-3 years previous industry experience, University degree preferred
- Aggressive and assertive negotiator
- Self-motivated, able to work independently and achieve outcomes in fast pace environment
- Work effectively in, and contribute to a team environment
- Excellent time management skill, manage multiple priorities and meet deadlines

**Requirements**:

- English
- French

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- On-site parking
- Wellness program
- RRSP Plan

**Job Features**:

- Job Category
Dispatcher