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Service Coordinator
5 days ago
The Service Coordinator works closely with the sales team to schedule new installations, warranty follow-up, service, and maintenance work. The objective of the role is to act as the primary point of contact for all customers as well as your service team.
**Responsibilities**:
- Plan, manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
- Review workload and manpower to meet customer commitments
- Manage parts inventory including shipping and receiving
- Maintain service fleet
- Ensure that projects are completed timely, within budget and to the customer's satisfaction.
- Provide estimates to customers for service and maintenance repairs
- Follow up with technicians to ensure that we capture all completed jobs
- Oversee the daily response and scheduling of all service and warranty calls. As the lead, you are also expected to take an active role in the inbound responses and scheduling depending on volume and capacity within your team.
- Resolve any outstanding customer issues not solvable through normal means ensuring a high degree of satisfaction.
Reimer Overhead Doors. We’re the door people.
**Salary**: $24.00-$27.00 per hour
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime pay
Work Location: In person
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