Parking Services Coordinator

6 months ago

Ottawa, Canada Ottawa Community Housing Full time

**Who we are**:
Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our communities in the City of Ottawa.

OCHC has been recognized as one of the **National Capital Region’s Top Employers for six years in a row** due to its innovative and proactive programs on diversity, equity, and inclusion, employee health and wellness and corporate culture.

OCHC is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our beautiful city. By working together, we foster the growth of our team as well as the communities we serve.

**WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE**

**What we offer**:
Being an employee of OCHC you will have the chance to **make a positive impact where it matters** and help **your** community in more than one way On top of that, you will have access to a **comprehensive and competitive compensation & benefits package, flexible work options, professional development, health & wellness programs and more**

**What we seek**:
OCHC is currently seeking a dedicated Parking Services Coordinator, this role is the primary contact for Ottawa Community Housing’s (OCH) Parking Program and is responsible for delivering a high standard of customer service. Under the guidance of, Manager, Community Safety Services Operations, the Parking Services Coordinator will ensure that requests are in accordance with established guidelines and that the team provides a professional response to these requests. In addition to the regular duties of a Parking Representative, the Coordinator provides feedback and coaching to the Parking Represenattives.

Parking Services Coordinator** **with OCHC**

Providing safety and peace of mind to our tenants are a main objective of our organization. As a Parking Services Coordinator, **you will be a trusted friend and ally** to our tenants and will help to bring our objective into reality by supporting our communities with their parking related concerns.

***

**As a **Parking Services Coordinator, **some of the things you will do include**:

- Receives and assesses escalated parking tickets in accordance with established processes and guidelines; escalates more complex matters to the Manager as required
- Receives and assesses eligibility for exemptions to paid parking program based on established processes and guidelines
- Gathers, enters and tracks data and ensures the updating of related reports
- Monitors and confirms adherence with parking program rules and guidelines, working with external contractors and escalating issues as required
- Liaises with the City of Ottawa and external contractor to cancel tickets where appropriate
- Calls tenants and administers quality and satisfaction surveys
- Updates and ensures accuracy of parking information in parking databases and OCH housing management system
- Suggests and implements improvements and efficiencies in OCH parking operations and processes
- Provides training to new Parking Representatives and identifies training opportunities, gaps and initiatives to facilitate staff development
- Ensures that work of the team is performed in alignment with legislative requirements and OCH values, protocols, directives and policies
- Investigates and responds appropriately to inquiries and complaints related to the work of the team and ensures proper documentation and follow up
- Reviews reports in a timely manner. Follows up with employees as required and brings unusual or exceptional circumstances to the attention of the Manager, Community Safety Services.
- Supports the achievement of the vision and mandate established for Community Safety Services (CSS).
- Uses strategic conflict resolution strategies and community based problem-solving to deescalate complex situations and resolve issues within the team or with clients.
- Ensures that work is performed in a safe manner in accordance with Occupational Health and Safety Legislation and OCH policies.
- Reports in a timely manner all workplace accidents or incidents and ensures that appropriate documentation is completed.
- Promptly reports workplace accidents or incidents and unusual or dangerous work conditions
- Works in alignment with OCH vision, mission, values, interests, plans and objectives

**Internal / External Accountabilities**
- Builds effective working relationships with internal and external stakeholders and ensures the delivery of a high standard of customer service
- Represents OCH in a professional manner and treats work-related contacts with respect and courtesy
- Works in collaboration with other staff in a team approach to service delivery
- Performs work in accordance with applicab

  • Overnight Parking Attendant

    4 weeks ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Overnight Parking Attendant to join our team at Reimagined Parking. As a key member of our team, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional service to our customers.Key ResponsibilitiesParking and Vehicle Management:...

  • Parking Operations Manager

    7 days ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    About the RoleWe are seeking a highly skilled and experienced Parking Operations Manager to join our team at Reimagined Parking. As a key member of our team, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service.The ideal candidate will have excellent leadership skills, the ability...

  • Parking Supervisor, Downtown Ottawa

    7 days ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Parking Supervisor OpportunityWe are seeking a skilled Parking Supervisor to join our team in downtown Ottawa. This role involves supervising valet attendants, ensuring the safe and efficient parking of guest vehicles, and delivering exceptional customer service.Job Description:Supervise a team of valet attendants to ensure smooth operations and high-quality...

  • Parking Patroller

    5 months ago

    Ottawa, Canada REEF Parking Full time

    **Parking Patroller** **Pay rate**: $17.00 - $19.00 Per Hour **Shifts Available**: Mon-Fri. 9am to 5pm **Who You'll Work For?** REEF transforms Urban Spaces into Community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that's over 15,000 strong, REEF is the largest...

  • Parking Valet Supervisor Downtown Ottawa

    4 weeks ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Job SummaryWe are seeking a skilled Valet Lead Hand Attendant to join our team at Downtown Ottawa. As a key member of our operations team, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service.Key ResponsibilitiesParking Operations: Mobilize and coordinate the valet process,...

  • Parking Enforcement Officer

    1 month ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Parking Enforcement Officer Job SummaryWe are seeking a highly motivated and detail-oriented Parking Enforcement Officer to join our team at Reimagined Parking. As a Parking Enforcement Officer, you will be responsible for monitoring parking facilities, enforcing parking policies, and providing exceptional customer service.Key Responsibilities:Monitor...

  • Parking Enforcement Officer

    2 weeks ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Job Description:We are seeking a highly skilled Parking Enforcement Officer to join our team in Downtown Ottawa. As a Parking Enforcement Officer, you will be responsible for monitoring the property for any suspicious activities and reporting to onsite security if appropriate. You will also be responsible for ensuring the safe and efficient operation of the...

  • Parking Valet Supervisor Downtown Ottawa

    4 weeks ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Job SummaryWe are seeking a skilled Valet Lead Hand to join our team at Downtown Ottawa. As a Valet Lead Hand, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service.Key ResponsibilitiesParking Operations: Mobilize and coordinate the valet process, including retrieving keys,...

  • Parking Supervisor

    6 months ago

    Ottawa, Canada REEF Parking Full time

    Parking Supervisor **Ottawa, Ontario, Canada** **Location**: Downtown Ottawa Locations **Pay rate**: $20 - 22hr, 40hrs week. **Shifts**: Wednesday - Friday, 3pm - 11pm and Saturday - Sunday, 10am - 6pm **Who You'll Work For** REEF's mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect...

  • Parking Cashier

    6 months ago

    Ottawa, Canada REEF Parking Full time

    **Parking Cashier** **Shift**: Monday-Friday 2pm - 6pm **Pay rate**: $16.00 Hour **Location**:Downtown Ottawa, 111 Sussex Dr. **Who You'll Work For** REEF's mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an...

  • Parking Valet Supervisor Downtown Ottawa

    4 weeks ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Parking Valet Supervisor Downtown Ottawa Job DescriptionThe Valet Lead Hand Attendant is responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service. This role involves responding quickly to customers' requests, providing caring interactions with all guests, and working closely with fellow team...

  • Parking Valet Supervisor Downtown Ottawa

    4 weeks ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Parking Valet Supervisor Job DescriptionThe Valet Lead Hand ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client's expectations. The Valet Lead Hand is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned location. The Valet...

  • Parking Operations Manager

    7 days ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    About the RoleWe are seeking an experienced Parking Operations Manager to join our team at Ottawa Airport. This is a full-time position that offers a competitive salary of $65,000 - $80,000 per annum.In this role, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service. You will work...

  • Parking Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Job OverviewReimagined Parking, a leading tech-powered parking solutions provider, seeks a skilled Parking Operations Manager to oversee the daily operations of our high-density parking facilities across North America. As a key member of our team, you will be responsible for ensuring the smooth operation of our facilities, providing exceptional customer...

  • Parking Enforcement Officer

    4 weeks ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Parking Enforcement Officer Job SummaryWe are seeking a highly motivated and detail-oriented Parking Enforcement Officer to join our team in Downtown Ottawa. As a Parking Enforcement Officer, you will be responsible for monitoring parking facilities, enforcing parking regulations, and providing exceptional customer service.Key Responsibilities:Enforce...

  • Parking Lot Manager, Ottawa Airport

    1 week ago

    Ottawa, Ontario, Canada Reimagined Parking Full time

    Job OverviewWe are seeking an experienced and skilled Parking Lot Manager to join our team at Reimagined Parking. As a key member of our operations team, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service.Key Responsibilities:Parking Operations: Ensure that all parking...

  • Parking Valet, Downtown Ottawa

    2 months ago

    Ottawa, Canada Imperial Parking Canada Corp Full time

    **Description**: **Shifts**: Days, evenings and overnight shifts available. The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Attendant is responsible for responding quickly to customers’ requests and providing caring interactions with all...

  • Parking Site Supervisor, Ottawa

    5 months ago

    Ottawa, Canada Imperial Parking Canada Corp Full time

    **Description**: **Shift**: 7am - 3pm, Mon-Fri. Subject to operational requirements **Who You’ll Work For?** The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400...

  • Parking Supervisor, Ottawa Airport

    2 weeks ago

    Ottawa, Canada Imperial Parking Canada Corp Full time

    **Description**: Shifts: Overnight, Evening and Day shifts available. The Field Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their...

  • Parking Valet, Supervisor, Downtown Ottawa

    4 weeks ago

    Ottawa, Canada Imperial Parking Canada Corp Full time

    **Description**: **Shift**: Thursday, Friday, Saturday, 3pm-11pm and Sunday, 8am-4pm and Monday, 3pm-11pm The Valet Lead Hand Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Lead Hand Attendant is responsible for responding quickly to customers’...