Customer Relations/ Reception Desk

2 weeks ago


Peterborough, Canada Trans Canada Nissan Full time

**Essential Duties include but are not limited to**:

- Scheduling service and maintenance retention appointments.
- Answering inbound calls and responding to all customer inquiries, (this includes web and text communications) promptly and effectively. Follow up daily with customers and prospective customers.
- Maintain an ongoing customer database to capture repeat business and determine potential customer needs.
- Study product and services to continually enhance ability to assist customers.
- Communicate with management any potential customer concerns.
- Perform all outbound campaigns as periodically assigned by the Service Department or management.
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
- Operating, cash register, and other electronics.
- Balancing the cash register and generating reports for credit and debit sales.
- Accepting payments, ensuring all prices are accurate and match the work order presented as well as proving a receipt to every customer.
- Processing refunds and exchanges, resolving complaints.
- Following all dealership procedures regarding coupons, gift cards, or the purchase of specific items.
- Answering the phone in a timely and professional manner, directing callers to appropriate departments.

**Qualifications**:

- Able to multitask and work in a fast paced environment.
- Strong customer service skills with a commitment to customer follow-up.
- Clear and concise verbal communication skills.
- Computer skills are a must (CDK, Excel, CRM, etc.).
- Ability to work well in a team atmosphere.
- High School Diploma or equivalent.
- Motivated self starter, with a positive energetic personality.

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- PETERBOROUGH, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: One location



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