Field Service Technician

5 months ago

Waterloo, Canada Engel North America Full time

**ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.**

**Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America**

**ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department. This job is based in Québec, Canada so we can support our customers in this region.**

**_ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, 3 weeks’ PTO, personal time off, employer paid life insurance, long and short term disability, and an employee-centric environment._**

**_Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends_**

**Job Summary**:
The Service Technician performs work remotely at customer site, installing and service equipment and providing customer training and support, as necessary.

**Essential Duties and Responsibilities**:

- Performs software and hardware installations.
- Performs all safety checks on equipment.
- Educates customers on equipment and instructs on proper operation.
- Provides technical support to external/internal customers. Develops and maintains superior customer relations, coordinates and service as a liaison with internal resources to ensure effective customer service as well as provide telephone support to upper-level Service Technicians.
- Orders replacement parts, troubleshoots and diagnoses problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
- Repairs and/or replaces any component on machines, robots or product handling equipment.
- Arranges for the return of parts as necessary.
- Provides written reports on a regular basis to the Service Manager.
- Troubleshoots and repairs injection molding machines and robots, including performing conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components.
- Assists/advises customers via telephone or on-site when technical difficulties arise.
- Manages resolution of customer issues, including order and installation of replacements parts as necessary.
- Troubleshoots and makes corrections as required to all current control systems; calibrates machines to achieve optimum performance and sets-up and maintains machines.
- Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
- Provides telephone support to customer staff or customer operators.
- Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
- Troubleshoots and makes corrections as required to all systems, including controls, hydraulic, mechanical, pneumatic and electrical and electronic systems and the programmable controls.
- Calibrates/fine tunes machines to achieve optimum performance.
- Diagnoses and troubleshoots problems with current control systems.
- Provides follow-up support to customers post resolution of technical issues.
- Adjusts process variables as required in order to produce parts of acceptable quality.
- Provides guidance and/or on-the-job training to junior Service Technicians. Develops an organized approach to solving machine problems by using all available reference materials, including manuals, drawings, procedures, etc.
- Performs other duties or special projects as required or as assigned by a supervisor.

**Educational/Training Requirement**:

- High School Diploma Required
- Associate’s or Bachelor’s degree preferred

**Experience**:

- 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

**Licenses/Certifications**:

- Master Molder Degrees/Certifications

**Knowledge, Skills, and Abilities**:

- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
- Good communication skills
- Knowledge of plastic processing
- Knowledge of injection molding processing
- Knowledge and understanding of injection molding process
- Ability to troubleshoot problems systematically
- Ability to rebuild an injection and clamp unit
- Knowledge of microprocessor programming
- Ability

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