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Receptionist/admin Assistant/ Guest Services

2 months ago

Nanaimo, Canada Casino Nanaimo Full time

Position Summary

Under the direct supervision of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Answers guest services switchboard; informs or re-directs calls accordingly
Greets guests in person; offers information on the facility, events and promotions
Providing information on the facility, bag and coat check, special events and promotions
Ability to make clear concise announcements on drawings, events and special promotions over a PA system
Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
Maintaining Encore Rewards program
Maintaining all services standards
Maintain current knowledge/familiarity with all resort services and features including promotions and offerings
Maintaining highest standard of professionalism, ethics, grooming and attitude towards guests, clients and associates
Conducts guests to other areas as requested; conducts facility tours
Maintains waiting lists for table games and the Poker Room
Responds to, resolves or escalates issues as required
Communicates effectively with all appropriate operational departments
Builds strong working relationships with guests and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed

Education and Qualifications

High School Diploma
Minimum one year of experience in customer service; gaming experience an asset
Ability to successfully obtain a Gaming License
Ability to stand for long periods of time
Serving it Right Certificate
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours

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