Team Lead

3 weeks ago

Scarborough, Canada Canadian Mental Health Association Toronto Branch Full time

**Team Lead -** **East Metro Act Team and New Dimensions Act Team (Full Time Permanent)**:
**The Role and Opportunity**:
The Canadian Mental Health Association is looking for a **Team Lead** for the **East Act Team Programs**. The Act Teams are delivered in partnership with the City of Toronto and include transitional and permanent housing for individuals who have experienced homelessness. The Team Lead will provide operational support to the Assertive Community Act Teams to deliver enhanced service intensity and specialized supports to individuals living in the community. The Team Lead will also work in collaboration with the Program Manager to meet the ongoing needs of the program. The Team Lead is required to provide statutory holiday, weekend and after hours on-call support to the ACT Teams.

**RESPONSIBILITIES**
- Providing strong administrative and organizational support to teams day-to-day.
- Supporting day to day clinical operations of team in collaboration with the Program Manager
- Working collaboratively with the Manager as an active participant in program development, implementation and evaluation.
- Supporting consultation to internal/external stakeholders on all aspects of program administration.
- Continuously ensuring that the focus of our services achieves excellence both at a strategic and operational level.
- Having a collaborative, open and client-centered approach with clients, families, partners, community stakeholders.
- Being proactive, taking initiative and identifying/implementing quality improvement opportunities.
- Providing administrative support to team members and Program Manager as required.
- Providing Human Resource and administration support to the ACTT Programs.
- Creating and maintaining staff schedules.
- Coordinating IT, Concur and ADP functions.
- Creating and implementing agency and program policies and procedures.
- Provide direct service to clients and families as required

**SKILLS YOU BRING**
- Minimum five years (5) of community mental health experience working on a team with individuals with complex mental health challenges, substance use issues and homelessness.
- Two years (2) of demonstrated leadership experience on a clinical team; including demonstrating effectiveness with designing, planning, leading and change management in community mental health.
- Strong knowledge of recovery principles, harm reduction, social determinants of health
- Demonstrated ability to contribute to a positive learning culture and facilitate the achievement of evidence-based quality care with optimal outcomes.
- Demonstrated human resource management skills including recruitment and the retention of staff.
- Demonstrated collaboration with internal and external stakeholders to develop, manage and evaluate programs/services considering client needs, service delivery inter-relationships and service potential within a complex environment.
- Experience in supporting regulated health professionals, including psychiatry.
- Demonstrated strong interpersonal, communication, coaching and team building skills that facilitate positive interactions among all members of the team.
- Demonstrated strong commitment to safety, best practice and innovation in service delivery.
- Demonstrated experience and proficiency in Microsoft Outlook, TEAMS, Input health, OTN and virtual care.
A car and valid driver’s license is required.

**WHY CHOOSE CMHA TORONTO?**

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:

- Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
- Comprehensive Group Health Insurance - Health, Dental, Vision, Paramedicals
- Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
- Work-life balance and flexibility - to ensure you have time for the things that matter to you
- Annual Professional Development Funding for career learning and advancement
- Work with like-minded, passionate individuals and make an impact on mental health service delivery
- Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment. Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning. Staff often comment on the sense of family and personal support that exists throughout the organization.

**_

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