IT Infrastructure Analyst

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. (“Java”). Java staff have over 50 years of experience building some of Canada’s largest electrical infrastructure projects. We are seeking an experienced IT Infrastructure Analyst for our growing team in the Edmonton area. This position will be based out of our Java Nisku office location.

Reporting to the Team Lead, IT Infrastructure, the IT Infrastructure Analyst is key to the successful operation of the Network, Server, and Microsoft 365 infrastructure.

**Position Summary**:
**Key Accountabilities**:
**Infrastructure - Overall**
- Provide technical expertise for the setup and installation of infrastructure in line with corporate and project objectives.
- Provide hardware infrastructure solutions in line with software technical requirements.
- Perform installation and maintenance for all on-premises and cloud server hardware and network infrastructure.
- Perform regular infrastructure reviews to ensure systems are not compromised and are updated with appropriate vendor patches.
- Support the deallocation of infrastructure in line with company policy and applicable regulations.
- Track all hours in ticketing system to facilitate company billing transfers for Java IT Supported Group of Companies.
- Work collaboratively with other teams within all Java Group of Companies.

**Infrastructure - Network**
- Provide secure network solutions to integrate business units to ensure transparent and secure information access.
- Perform Firewall installation, configuration, and ongoing management.
- Perform Network Device (Switch, Router) installation, configuration, and ongoing management.
- Assist with Wireless Network Management (Access Controller, Access Points, SSID Management).
- Ensure appropriate network services are designed, implemented, and maintained (DHCP, DNS, VLAN, IP schemes).
- Assist with SSL and Web Domain Management.
- Assist with secure remote access solutions including VPN.
- Ensure Data Centre cleanliness and cabling standards are met.

**Infrastructure - Server**
- Ensure sharing of company data is in line with policies and procedures within the Java Holdings Ltd. group and to external partners.
- Assist with overall Active Directory Domain Management including Local Domains and Azure Active Directory.
- Assist with Office 365 Tenant Management.
- Development and implementation of Intune conditional access policies.
- Assist with user permission management on networked and cloud-based storage locations.
- Assist with SharePoint, OneDrive, Teams, and Office 365 groups.
- Assist with development and implementation of server and storage device backup and retention.
- Assist with 3rd party authentications to facilitate single sign-on.

**Education and Work Experience Required**:

- Post-secondary education in Computer Science or similar equivalent work experience.
- Minimum 5+ years of relevant work experience with a focus on network, server and system administration.
- Proficiency in Microsoft Windows Server and Linux Operating Systems.
- Proven experience in managing Windows Server, VMWare, Hyper-V, Active Directory, Exchange, Microsoft 365, SharePoint, and Teams.
- Experience in management of storage and data backup systems
- Solid Networking skills (DNS, DHCP, TCP/IP, Firewalls, Switches & Access Points).
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Visio).
- Good understanding of Cloud computing environments with a focus on Microsoft Azure and AWS.
- Experience in authentication and single sign on for hybrid environments.

**Skills and Other Experience Desired**:

- IT Certification e.g., MCSE, MCSA, ITIL, CCNA, CCNP, etc. would be considered an asset.
- Experience with MDM and MAM systems and solutions.
- Work experience within a Veeam environment.
- Experience with Microsoft PowerShell is an asset.
- Familiar with relational database management systems including SQL server.
- Strong problem-solving and decision-making skills.
- Energetic, goal oriented, detail conscious and methodical in their approach to projects.
- Excellent work ethic, good written / verbal communication skills and able to communicate effectively over various mediums while maintaining IT department’s commitment to customer excellence.
- Experience managing multi-stakeholder, fast moving, complex projects.
- Ability to connect to company core values (Innovation, Community, Excellence, Safety).
- Positive attitude, team player, and change agent.

**Other Position Requirements**:

- After-hours on-call availability in accordance with company policy.
- Valid driver’s license and potential use of a personal vehicle for travel.
- Ability to sit for extended periods of time and use a computer.
- Lifting of computers, servers, and peripheral devices.
- Stay informed on new and emerging trends and technologies.
- Continual building of skills with training