Account Manager
1 week ago
Overview:
**EXPLEO CANADA** is looking for an
**Account Manager, **to join a dynamic and expanding team in
**Montreal, QC.**
**Responsibilities**:
**Responsibilities**:
Customer Relationship:
- Contribute to the consolidation and maintenance of business relationships with clients through regular follow-ups on projects and needs.
- Work in proximity with Business Development
- Evaluate customer satisfaction during the project life through quarterly survey; reports surveys’ results to Quality for analysis and data processing
- Monitoring the Customer Performance Indicators on projects
- Escalate customer complaints to Quality, participates in the root cause analysis and the definition of mitigation actions
Employee’s/contractor’s management:
- Anticipate the skills necessary for the development of activities
- Maintain close relationship with external employees
- Build training plan for the employees
- Approve ADP requests of employees under his/her responsibility
- Approve ADP timesheets after verification completed by Project Coordinators; review and approve expenses claims
- Organize annual performance reviews for external employees
- Involved with monitoring the skills of the employees
- Escalate potential disciplinary actions to HR department
- Support Director of HR on lay-off announcement
- Provide information on the headcount, number of FTEs, billable hours per month
In terms of project’s management:
- Accountable for project performance
- Review customer Purchase Order's, identify discrepancies, establish mitigating actions
- Approve customers’ and contractors’ invoices
- Collaborate with TAS Coordinator
- Prepare and actively participate in internal and external reviews
- Take part with internal or external projects audits
- Participate in annual suppliers’ performance review according to Procurement procedure and criteria
- Ensure efficient flow down communication
- Actively participates into DMM
**Skills**:**Skills**
- Excellent operational management skills
- Experience in personnel management
- Demonstrate leadership, good organizational skills and business acumen
- Have a technical understanding of their scope of work
- Good oral, written and interpersonal communication skills
- Be goal-oriented and have a strong sense of priorities
- Demonstrate ethics and integrity
- Good decision-making skills
- Competence in operational risk management
- Ability to work on multiple tasks and projects simultaneously
What do I need before I apply:
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