Client Management Associate

3 months ago


Toronto, Canada MUFG Securities Canada Full time

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

**Job Summary**

This is a new role and will be responsible for Sales Administration and Control activities Reports to VP Team Lead. The scope includes support for New York, Canada, London, and Paris activities. Examples of the activities include: - Working with Salespeople to understand and document client institutional sub-category and First Line ‘risk tier’;
- Ensuring client CRM data is being routinely updated (across onboarding, BAU, and offboarding processes);
- Liaising with KYC team on as needed basis to expedite process; support governance processes;
- Perform review of Swap Dealer Onboarding requirements Upon centralizing these activities, the role will include improving the processes supporting the activities to find more efficient and effective means of execution.

**Key Responsibilities**:
On-Boarding:

- Execute Bi-Annual Revalidation framework to reconfirm ownership of client base in Salesforce
- Monitor ad-hoc Ownership validation triggers (i.e. leavers/inactive owners, mid revalidation cycle, new clients onboarded) ensuring approvals in SF.
- Responsible for resolving Sales Client Hierarchies setup in EDM to ensure clients feed into Salesforce and are accurately represented for SF activities (i.e. Ownership, Offboarding, Contacts)
- Review the Shared Client Framework identifying shared relationships with the Bank and updating relevant systems (Salesforce, JIRA -or KYC) with the same.

Offboarding:

- Co-ordinate Client Offboarding process (BAU)
- Manage the Client Offboarding process (commercial viability - twice year)
- Administer the Trade block process in case of Credit Events or Overdue KYC
- Collaborate with the Sales Team to correct offboards that are stuck due to inactive users etc.
- Confirm there are no live trades preventing closure
- Responsible for barring clients in EDM and working to close open tasks by other users stopping us from barring
- Develop and Review Control reports to ensure all booking accounts/systems are closed for offboards

Client Re-Tiering
- Work closely with FO in MUSA, EMEA and Asia on On-Boarding new clients to analyze the Client Hierarchy and Client Tiering in line with Project Birch
- Complete client re-tiering with FO Primary Owners and ensure this is validated and completed in Salesforce
- Monitor and evaluate client corporate actions and ensure these are reflected in Salesforce and EDM

KYC Responsibilities
- Support the KYC due diligence process and Client Tiering process by engaging and closely collaborating with Sales & Trading, Product Groups, Onboarding Unit, Quality Control, AML Advisory and other stakeholders for the Swap Dealer.
- Partner with Sales & Trading / Product Groups to enable more enriched discussions on risk/AML/Sanctions compliance issues, while managing the progress of KYCs from an end to end basis for an assigned list of clients;
- Monitor and review business activities across various product areas, while fulfilling responsibilities related to Request for Information (RFIs) related to KYC/risk/compliance issues identified as part of the KYC due diligence;
- Responsible for maintaining an understanding of various Global Markets client relationships, working with various local product areas & other global stakeholders to understand business ties, and taking ownership of client due diligence review as part of assessing relationship/product risk as critical functions to help various Global Markets Group;

Cash DvP Limit Maintenance Governance
- Prepare and distribute material for the monthly DvP Governance committee by coordinating with support teams to ensure the timely
- Showcase high proficiency in identifying risk flags, supported by rigorous trainings and guidance from Process Governance, AML Advisory & other stakeholders and Program Birch.
- Collaborate and respond to requests from FLoD Control Office, SLoD, TLoD (i.e. Internal Audit);

Client Sales Reporting and Data Management
- Provide business ownership role with the Coalition reporting and any other industry-wide programs
- Review and investigate issues identified with the global sales credit management data and processes
- Maintenance of all sa



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