Telecommunications Support Technician

6 months ago

Toronto, Canada Ulula Canada Inc Full time

**About Ulula**

Located in Toronto, Ulula is a software and analytics platform that connects directly and anonymously with workers and communities around the world. Our platform obtains honest feedback and creates more transparent and responsible supply chains. Ulula is a social enterprise that aims to improve working conditions in mining, manufacturing and agribusiness by sourcing and processing accurate and timely insights directly from workers around the world. We have projects across the globe including India, Peru, South Africa and China with clients ranging from NGOs to government departments to household name brands.

**About the Role**

**What you’ll do**:

- Work as part of our telecoms department.
- Manage Voice and Messaging reporting.
- Monitor our telecommunications infrastructure and diagnose any issues that may arise with deployments (voice and text).
- Collaborate with internal teams on connectivity issues affecting client relations.
- Able to travel in case you need to install/maintain our infrastructure
- Support projects across all areas of Ulula’s operations, especially projects in Africa.
- All other assigned tasks, commiserate with your role and responsibility as Telecommunication Support Technician

**Your preferred profile**:

- Experience with any type of telecommunication network
- Experience liaising with technical and non-technical teams around the world.
- Working knowledge of VoIP and systems that use automated responses.
- Passion for documentation

**What sets you apart**:

- Self-motivated with a tolerance for change and complexity for global telecommunications
- Desire to learn and become familiar with modern technologies
- Passion for equality and safe workplaces

Company perks and culture
- Work on a high achieving and driven multi-cultural team in a fast-paced environment
- Competitive compensation,
- Generous Health benefits package including dental and eye care

Ulula is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

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