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Luxury Travel Supervisor

4 months ago

NiagaraontheLake, Canada Vintage Hotels Full time

Vintage and Niagara's Finest Hotels are currently seeking a full time Luxury Travel Supervisor to join our Reservations team

Situated in the heart of Niagara on the Lake, this is an excellent opportunity for those looking to take the next steps in their hospitality careers

**What you'll be doing**:

- Supervising the day to day operations of the switchboard, room reservations and spa reservations teams.
- Ensure department has adequate staffing at all times; prepare team schedule
- Assist in interviewing and training potential new hires
- Answers the telephone, takes reservations for both room and spa, referring calls to the appropriate person/departments as necessary.
- Daily monitoring of team standards performance, and counseling or coaching as required.
- Responds to Guest concerns and follows up as necessary ensuring Guest satisfaction.
- Performs accounting duties related to credit card deposits or refund approvals for reservations.
- Respond to Guest complaints, requests and referrals as necessary.
- Reserve services/ amenities in conjunction with other packages being purchased.
- Assist in the maintenance of on-line booking engine.
- Assist in the building of packages, rates, and yield strategies.
- Participation and input in forecasting, budgeting and marketing plan preparation.
- Maintains motivational and incentive programs to promote sales.
- Meeting established up-selling and sales goals.
- Must be able to be flexible with working hours should an extraordinary situation arise.
- All other duties as assigned.

**What you'll bring to the team**:

- Grade 12 Education combined with a College Tourism or Hospitality degree and asset.
- Previous Supervisory experience an asset.
- Basic computer and keyboarding skills including Word, Excel and previous property management system experience an asset.
- Previous up-selling and/or sales experience is considered an asset.
- Reliable transportation to Niagara on the Lake.

**What's in it for you**:

- RRSP Matching and Benefits
- Profit Sharing
- Free Meals
- Discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
- Company Recognition Programs and Social Events
- Tuition Reimbursement
- Career Advancement Opportunity
- **Accessibility accommodations can be provided throughout the recruitment process upon request.**_

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person