Bilingual Underwriting Admin Specialist

1 month ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

We are looking for an eager and energetic person to support the Group Medical Underwriting Team. In this role you will be responsible for various administration/support tasks that will contribute to the underwriting process of group benefits. This will include phone call inquires, producing letters, placing orders, running reports as well as other administrative tasks.

**What will you do?**
- Produce letters to members, policyholders and internal business partners
- Answer calls from customers on our phone queue
- Manage returned mail
- Respond and/or redirect customer inquiries.
- Support underwriting practices with data entry tasks.
- Order/Distribute weekly/monthly reports
- Run and manage monthly follow/pending reports
- Complete general administration tasks

**What do you need to succeed?**
- Bilingualism required (French, English) - interactions with English speaking customers or partners
- Good communication skills
- Analysis and problem-solving skills
- Time management skills
- Excellent data entry skills
- Excellent customer service skills
- Attention to detail
- Flexibility
- Ability to multi-task

**What will be nice to have?**
- Knowledge of Sun Life Financial's products & processes
- Basic level of knowledge of medical underwriting principles and terminology
- Basic level of knowledge of insurance principles and terminology

**What's in it for you?**
- ** **An environment of continuous learning and improvement
- A friendly, collaborative and inclusive culture
- ** Vacation: Starting at 15 days per year**:

- ** Flexibility to work remotely**:

- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
41,700/41 700 - 68,000/68 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
06/02/2023

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