Manager, Service

4 days ago

Dartmouth, Canada Cineplex Full time

Cineplex Careers - See Yourself Here Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

Your work location:
Dartmouth C. Playdium

City:
Dartmouth

What you will do:
Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let’s tell you a bit about this revolutionary new concept called
_ Playdium_.

The new Playdium is 30,000 square feet of games and food for teens, kids and families to explore, connect and play. Featuring state of the art Virtual Reality, video and redemption gaming for prizes, and a variety of recreational activities like rope courses and bowling - Playdium will be an unbeatable amusement and gaming experience. Perfect for groups of friends and families to engage in friendly competition, celebrate special occasions or simply hang out. Featuring fresh food options at a sit-down family restaurant, and fast casual dining, both accommodating for all types of occasions.

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Restaurant/Amusement Service Manager - Playdium reporting to the Assistant General Manager.

The Service Manager (SM) shall work to ensure The Playdium policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their Playdium location. Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The SM will support the accountability for the guest experience and profit and loss performance of the venue against budget.

The Service Manager is expected to professionally execute all company programs, supporting the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high. It is important for the Service Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of the Supervisor and Hourly compliment by providing coaching and feedback.

Responsibilities will include, but are not limited to, the following:
Operation Management - Restaurant & Amusement
- Responsible for establishing and maintaining excellent guest service and providing an exceptional guest experience across all departments in the venue.
- Responsible for maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and retail operation within the Playdium.
- Ensure that the facility consistently meets the Playdium and legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.
- Responsible for completing daily, weekly, monthly checklists and ensuring inspections are up to date according to internal and external (regulatory bodies) requirements.
- Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
- Responsible for executing Groups & Events within venue, providing exceptional guest service.
- Plan, evaluate and monitor operations in guest facing areas to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.
- Drive sales through professional execution, managing staffing and operational plans to ensure profitability.
- Manage the inventory and shrinkage of all designated departments by ensuring all inventory counts (weekly, monthly & year-end) are accurately completed on time, and actioned when variances exceed budgeted amounts.
- Execute all company programs and service standards on an ongoing basis and provide feedback to the Assistant General Manager to improve the Guest service experience.
- Manage the inventory and shrinkage of all designated departments.
- Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
- Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
- Other duties as assigned.

Talent Management
- Recruit, interview, train and coach venue management, and proactively plan for succession.
- Attend regular meetings with AGM and designated Service Managers to provide feedback, set goals and evaluate performance.
- Delivering employee training and execute development strategies for area of responsib

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