Manager, IT Service Delivery

1 week ago

Dartmouth, Canada GFL Environmental Inc. Full time

IT Service Delivery Manager (ITSDM) is responsible for overseeing the delivery of IT services to GFL Operations. The ITSDM will ensure that IT service delivery meets agreed-upon service levels and quality standards. This role involves collaborating with a team of IT professionals, coordinating with other departments, and continually improving processes to enhance overall IT service delivery. The ITSDM will report to the IT Service Delivery Director.

Salary Range: $90,000 - $110,000

**Key Responsibilities**:

- Develop and maintain strong and productive relationships with business leaders.
- Consult with business leaders to identify strategic technology needs, offer guidance based on industry trends and support business objectives of service line or region.
- Enhance communication between operational groups and IT.
- Build credibility and trust between operational groups and IT.
- Regularly interact with the business to understand requirements for technology and to support and recommend associated business process improvements.
- Act as liaison between the business and IT to communicate needs, discuss critical success factors.
- Assist with prioritization of activities within and across operational groups.
- Translate business vision to enable shared understanding and rapid execution by business and IT personnel.
- Manage stakeholder expectations and take accountability for service delivery.
- Monitor progress of IT projects and changes associated to business in order to ensure successful implementation and continued development of credibility of IT areas.
- Act as a single point of contact for requests.
- Conduct needs and impact analysis on business requests to identify opportunities to link programs, processes, and systems throughout the organization to achieve optimal efficiency.
- Collaborate with other IT Business Partners to develop strategies to align business groups where appropriate.

**Knowledge, Skills and Competencies**:

- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree or relevant certifications (e.g., ITIL, PMP) is a plus.
- Proven experience (10 years) in IT service delivery management or a related role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and vendors.
- Understanding of IT service management principles, processes, and frameworks (e.g., ITIL).
- Proficiency in project management tools and methodologies.
- We thank you for your interest. Only those selected for an interview will be contacted. _
- GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. _GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

  • Customer Service Rep

    5 days ago

    Dartmouth, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Manager, Service Delivery

    3 weeks ago

    Dartmouth, Canada EfficiencyOne Full time

    **We transform the way people use energy.** - Transforming the way people use energy begins with our people. At EfficiencyOne, we are dedicated to building a culture of diversity, equity, and inclusion that is representative of the customers and communities we serve. As an organization that values and respects the unique characteristics of each individual,...

  • Customer Service Rep

    15 hours ago

    Dartmouth, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Relief Customer Service Rep

    15 hours ago

    Dartmouth, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Delivery Driver

    1 week ago

    Dartmouth, Canada Canadian Linen & Uniform Service Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Class 1 Delivery Driver

    7 days ago

    Dartmouth, Canada Gordon Food Service Full time

    **Position Summary**: Presents a positive image to Gordon Food Service (GFS) customers through courteous, on-time, and accurate deliveries of GFS products. Serves as liaison between GFS management and customers. Communicates all customer issues and concerns. Operates GFS equipment in a professional and safe manner demonstrating attention to detail, safe work...

  • Class 1 Delivery Driver

    7 days ago

    Dartmouth, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... - Position Summary:_ - Presents a positive image to Gordon Food Service (GFS) customers...

  • Class 1 Delivery Driver

    15 hours ago

    Dartmouth, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary:_ Presents a positive image to Gordon Food Service (GFS) customers...

  • Delivery Driver

    1 day ago

    Dartmouth, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Class 1 Delivery Driver

    2 weeks ago

    Dartmouth, Canada Gordon Food Service Canada Full time

    **Position Summary**: - Presents a positive image to Gordon Food Service (GFS) customers through courteous, on-time, and accurate deliveries of GFS products. - Serves as liaison between GFS management and customers. Communicates all customer issues and concerns. - Operates GFS equipment in a professional and safe manner demonstrating attention to detail,...

  • Class 1 Delivery Driver

    3 weeks ago

    Dartmouth, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... We are excited that you are thinking about opportunities with us, and we have an...

  • Class 1 Delivery Driver

    4 weeks ago

    Dartmouth, Canada Gordon Food Service Canada Ltd Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **_ What We Offer:_** - Medical, Dental, Prescription Drug, and EFAP Benefits after 30...

  • Class 1 Delivery Driver

    4 weeks ago

    Dartmouth, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **_What We Offer: _** - Medical, Dental, Prescription Drug, and EFAP Benefits after 30...

  • Class 1 Local Delivery Driver

    3 weeks ago

    Dartmouth, Canada Gordon Food Service Canada Ltd Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **_ Position Summary:_** Presents a positive image to Gordon Food Service (GFS)...

  • Seasonal Class 1 Delivery Driver

    4 weeks ago

    Dartmouth, Canada Gordon Food Service Canada Ltd Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **_ What We Offer:_** - Get to be home every day. - Family culture. - 125 year, family...

  • Seasonal Class 1 Delivery Driver

    4 weeks ago

    Dartmouth, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **_What We Offer: _** - Get to be home every day. - Family culture. - 125 year, family...

  • Project Manager, Isi

    5 days ago

    Dartmouth, Canada JDI IT Full time

    Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change. Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River-Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you’re curious and motivated by a fast-moving...

  • Customer Service Rep

    3 days ago

    Dartmouth, Canada Canadian Linen Quebec Linge Full time

    WHO WE ARE Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Delivery Driver

    3 weeks ago

    Dartmouth, Canada Glidex Delivery and Janitorial Services Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Rural area **Tasks**: - Operate and drive automobiles, vans and light trucks to pick up and deliver various items and products - Professionalism in customer service - Receive and relay information to central dispatch - Load and unload goods - Use maps and...

  • Delivery Driver

    3 weeks ago

    Dartmouth, Canada Purple Cow Internet 3 Full time

    **Delivery Driver** Reporting to: Operations Manager Full-time: Flexible (must be available evenings & weekends) $20 per hour Health and Wellness Coverage - ___________________________________ Do you have experience as a Delivery Driver with the ability to work evenings and weekends? **If your answer is yes, keep reading, this could be your...