![Manulife](https://media.trabajo.org/img/noimg.jpg)
Manager Insurance Operations
4 weeks ago
**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**
**Working Arrangement**
Hybrid
**The opportunity**
As the original business unit at Manulife, Individual Insurance has a history of protecting Canadians for more than 130 years. We have been actively leading the modernization of insurance in Canada across the most comprehensive product shelf in the industry with life, health & dental, travel insurance and living benefit portfolios, and we are deeply committed to Manulife’s bold transformation into a digital, customer-centric market leader.
Our Inforce Operations department has an opening for a Manager, reporting to the Director of Insurance Operations. In this role, you will provide leadership and direction to approximately 20+ staff, while ensuring the achievement of department service, quality, and productivity goals through coaching, monitoring and feedback.
**Responsibilities**:
- Responsible to manage the coordination of work between Canada and our remote Philippines Business Processing Office, ensuring that quality and service meets or exceeds our current service standards
- Maintain a high level of staff performance by acquiring, training, developing, coaching and motivating staff members.
- Reward and recognize staff through skill reinforcing and skill building feedback.
- Manage service effectively to ensure high quality, customer service and timely delivery.
- Provide input to management with respect to organizational structure, staffing requirements and budgeting considerations.
- Identify, manage and participate in projects as required.
- Identify streamlining opportunities and ensure continuous improvement.
- Advocate and manage change.
**Qualifications**:
- Bilingual (French, English)
- Previous supervisory/leadership experience is required
- Comprehensive understanding of Individual Insurance products and services, would be an asset
- Strong negotiating and problem resolution skills, demonstrated ability to deal with conflict and client issues.
- Ability to react swiftly to fluctuating work volumes and tight deadlines.
- Superior written and verbal communication skills
- Exceptional people management, coaching and motivating skills;
- Strong analytical and organizational skills;
- Demonstrated superior customer service skills;
- Adaptable and open to change - and able to manage a team through change;
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer**
**Salary & Benefits**
The annual base salary for this role in the primary location of Waterloo, Ontario is expected to be between $77,250.00 CAD - $139,050.00 CAD.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
-
Insurance Account Manager
3 weeks ago
Waterloo, Canada SLS Insurance Brokers Ltd Full timeDynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Title: Commercial Account Manager** **Location**: Waterloo, ON - In Office **Company**:...
-
Account Manager
3 weeks ago
Waterloo, Canada SLS Insurance Brokers Ltd Full timeDynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Title: Commercial Account Manager** **Location**: Waterloo, ON - In Office **Company**:...
-
Account Manager
4 days ago
Waterloo, Canada SLS Insurance Brokers Ltd Full timeDynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Title: Commercial Account Manager** **Location**: Waterloo, ON - In Office **Company**:...
-
Insurance Account Manager
2 weeks ago
Waterloo, Canada Zehr Insurance Brokers Ltd. Full time**Insurance Account Manager: Waterloo Branch** - Protecting What Matters to You_ **Who are we?** Our vision is to provide meaningful and gratifying careers to those who outperform and exceed in our communities. We are a family-owned insurance brokerage established in 1954 with seven offices across mostly rural locations in South Western Ontario. We work...
-
Insurance Account Manager
3 weeks ago
Waterloo, Canada Zehr Insurance Brokers Ltd. Full time**Insurance Account Manager: Waterloo Branch** - Protecting What Matters to You_ Who are we? Our vision is to provide meaningful and gratifying careers to those who outperform and exceed in our communities. We are a family-owned insurance brokerage established in 1954 with seven offices across mostly rural locations in South Western Ontario. We work with a...
-
Account Manager
3 weeks ago
Waterloo, Canada SLS Insurance Brokers Ltd Full time**Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...
-
Account Manager
2 weeks ago
Waterloo, Canada SLS Insurance Brokers Ltd Full time**Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...
-
Account Manager
4 weeks ago
Waterloo, Canada SLS Insurance Brokers Ltd Full time**Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...
-
Insurance Commercial Account Manager
2 weeks ago
Waterloo, Canada SLS Insurance Brokers Ltd Full time**Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance. The immediate role is to support the President and Owner of the firm in managing both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus on support and service there is a Marketing aspect...
-
Group Insurance Finance Manager
4 weeks ago
Waterloo, Canada Company 1 - The Manufacturers Life Insurance Company Full timeDescription The opportunity The Group Insurance Finance Manager will directly support the Head of IGP Employee Benefits Network in all financial activities related to IGP’s business mandate and be part of the IGP Management Team, as well as supporting Group Benefits Financial Reporting with a focus on Expense Gain. The Group Insurance Finance...
-
Commercial Insurance Broker
6 days ago
Waterloo, Canada BFL CANADA Risk and Insurance Full timeWe offer more than a job, we offer a career! We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to...
-
Manager, Operations Control
4 weeks ago
Waterloo, Canada Company 1 - The Manufacturers Life Insurance Company Full timeDescription The Canada Operations 1st line Risk and Controls team is seeking an enthusiastic, organized and analytical individual as the Manager, Operations Control & Governance who will represent Canada Operations in execution of the core components of its Operational Risk Management Framework. The successful candidate will be a highly...
-
Insurance Broker Support
4 weeks ago
Waterloo, Canada Cane and Co Insurance Full timeWant to join our team? Do you have a passion for Client Service? We are looking for a full time Broker Customer Support to join our boutique insurance brokerage. You’d be joining a dynamic, energetic nd supportive team at Cane and Co. insurance located in Waterloo, Ontario. **Position Summary**: Responsible for wowing our clients, you love to serve and...
-
Commercial Account Manager
1 month ago
Waterloo, Canada SLS Insurance Full timeAre you ready to take the next step in your career to become a top-notch Commercial Account Manager? We're seeking dynamic individuals who are eager to develop and grow their skills in a role that promises both challenge and reward. Join our team as a Commercial Account Manager and immerse yourself in a cohesive team environment where collaboration thrives...
-
Commercial Account Manager
1 month ago
Waterloo, Canada SLS Insurance Full timeAre you ready to take the next step in your career to become a top-notch Commercial Account Manager? We're seeking dynamic individuals who are eager to develop and grow their skills in a role that promises both challenge and reward. Join our team as a Commercial Account Manager and immerse yourself in a cohesive team environment where collaboration thrives...
-
Commercial Account Manager
4 weeks ago
Waterloo, Canada SLS Insurance Full timeAre you ready to take the next step in your career to become a top-notch Commercial Account Manager? We're seeking dynamic individuals who are eager to develop and grow their skills in a role that promises both challenge and reward. Join our team as a Commercial Account Manager and immerse yourself in a cohesive team environment where collaboration thrives...
-
Commercial Account Manager
4 weeks ago
Waterloo, Canada SLS Insurance Full timeAre you ready to take the next step in your career to become a top-notch Commercial Account Manager? We're seeking dynamic individuals who are eager to develop and grow their skills in a role that promises both challenge and reward. Join our team as a Commercial Account Manager and immerse yourself in a cohesive team environment where collaboration thrives...
-
Insurance Customer Service Broker
3 weeks ago
Waterloo, Canada Steele Insurance Associates, Inc. Full timeExperienced Insurance Customer Service/Commercial Lines Broker Our client is currently looking for a Customer Service Broker in Commercial Lines Insurance. You must have a minimum of 3 years Commercial Lines insurance experience and have the abilityto prioritize, manage as well and the ability to multi-task. The insurance world is an ever-changing...
-
Insurance Customer Service Broker
3 weeks ago
Waterloo, Canada Steele Insurance Associates, Inc. Full timeExperienced Insurance Customer Service/Commercial Lines Broker Our client is currently looking for a Customer Service Broker in Commercial Lines Insurance. You must have a minimum of 3 years Commercial Lines insurance experience and have the abilityto prioritize, manage as well and the ability to multi-task. The insurance world is an ever-changing...
-
Customer Service Broker
4 weeks ago
Waterloo, Canada Orbit Insurance Services Full time**Company Description** Who We Are** With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the...