Switchboard Attendant

**Job Description**:
**Position**:Switchboard Attendant

**Department**:Information Services

**Posting ID**: 2023-31635

**Role Level**: AC02 ($20.15 to $25.19) plus 6 % in lieu of vacation and 13% in lieu of benefits

**Status**:Temporary Part-time (6 months)

**Site**:Cross sites at Mississauga and Credit Valley Hospital

**Shifts**: 7-3, 9-5, 10-6, 11:30-7:30, 3-11 & 11pm-7am shifts

**Posted**: February 10,2023

**Internal Deadline**:February 17,2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Job Summary**:
***

You will be responsible for the effective and efficient support of the communications needs of the hospital staff, patients and caregivers, for example:

- Locate hospital personnel through the paging system
- Manage emergency codes and events
- Announcements and paging of emergency codes/emergency events using the Hospital Public Address systems
- Receive and redirect all incoming telephone calls to the appropriate person/department
- Respond to all patient inquiries
- Direct inquiring parties accordingly
- Maintain and assign pagers
- Complete assigned tasks
- Assist with month-end report preparation
- Required to work at both Mississauga site or Credit Valley site
- 365/7/24 environment; must be available to work all shifts, days, evenings, nights, weekends, statutory holidays
- Any other tasks as assigned

**Qualifications**:

- College Diploma/Certificate preferred
- Previous experience in a hospital switchboard or in a call centre environment an asset
- Customer Service experience
- Extensive experience with communication equipment and processes, and good working knowledge of PC computers
- Typing speed 40 w.p.m.
- Demonstrated ability to work independently, and remain calm under stress
- Must possess effective communication and interpersonal skills to respond to staff and public
- Demonstrated strong customer service focus is required
- Superior organizational skills are essential
- Ability to manage workload in a fast-paced multi-task environment
- Previous experience in a hospital environment an asset
- Satisfactory attendance and performance is required
- Demonstrated working knowledge of Microsoft Word, Excel and Outlook is required

Where these factors are relatively equal seniority shall govern providing the successful applicant.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.