Night Audit Relief Supervisor
2 weeks ago
**Job description**
**ABOUT US**
The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
You will be employed in the positions of Night Audit Supervisor and Night Audit Associate. The duties and responsibilities for both roles are listed below.
**NIGHT AUDIT SUPERVISOR**
**RESPONSIBILITIES**:
- Lead our Front Office team and maintaining a level of professionalism according to the
standards set forth by Wall Centre & Marriott.
- Adhere to all policies and procedures set forth by Wall Centre & Marriott and maintain
the standards of verbiage as per Marriot Standards.
- Balance the house and block rooms according to the standards set by Wall Centre &
Marriott.
- Participate in and oversee the completion of the Front Office task list and special
projects.
- Ensure that any guest concerns are resolved and addressed accordingly.
- Schedule breaks and ensure that both desks and communications are covered during
busy times.
- Assists with training of new associates.
- Promote Marriott Rewards program and ensure monthly enrollment quotas are met.
- Adhere to all emergency procedures when called upon.
- Represent management when AFOM/FOM are not present.
- Assist the AFOM’s/FOM with other assigned duties.
- Adhere to and promote all company health and safety policies and procedures to
ensure a safe work environment.
- Tour preparation and arrival.
- Participate in and promote Wall Centre & Marriott Core Values.
- Performs all duties of a Night Audit Associate inclusive of supervising the overnight
team and liaising with guests and clients.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying
reservations, addresses, and credit information. Promote the Marriott Rewards Program
and provide recognition and benefits to all present members.
- Reconcile and complete all daily front office work.
- Run night audit procedures in front office system.
- Accept payment for guests’ accounts both at the time of registration and checkout.
Maintain an accurate report of receipts and deposits.
- Post miscellaneous charges as required.
**RESPONSIBILITIES CONTINUED**:
- Answer telephones in a timely and professional manner.
- Accept and create reservations utilizing the standards set by the reservation
department.
- Attendance at all scheduled training sessions and meeting is required.
**QUALIFICATIONS**:
- Minimum of 2 years guest service experience on a front desk or equivalent in a similar
field.
- Minimum 6 months of night audit experience.
- Demonstrated leadership qualities and the ability make decisions that balance value to
our guests and profitability to the hotel.
- Scheduling flexibility and the ability to work more than 8 hours a day is required.
- Fluent in English, both verbal and written.
- Exceptionally knowledgeable of all hotel related information including outlet hours of
operation, outlet menus, meeting facilities, room and rate structuring and current
promotion.
- Familiarity with all guest related activities and events available within and though
outside agencies including theater, sporting events, recreational activities and the arts.
Wage: $30.50-$31.50 per hour
**NIGHT AUDIT ASSOCIATE**
**RESPONSIBILITIES**:
- Greet and welcome guests upon arrival. Register guests into the computer, verifying
reservations, addresses, and credit information. Promote the Marriott Rewards Program
and provide recognition and benefits to all present members.
- Reconcile and complete all daily front office work.
- Run night audit procedures in front office system.
- Accept payment for guests’ accounts both at the time of registration and checkout.
Maintain an accurate report of receipts and deposits.
- Post miscellaneous charges as required.
- Answer telephones in a timely and professional manner.
- Accept and create reservations utilizing the standards set by the r
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