Bilingual Client Content Specialist

2 months ago


Montréal, Canada Cision Full time

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.

In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.

PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.

**Essential Functions**:

- This job receives, formats and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.
- Key Accountabilities- 1. Orchestrates and executes the efficient processing of client press releases including but not limited to; receives and validates content to ensure compliance with content acceptability guidelines, formats pictures, videos, validates hyperlinks and edits / modifies press releases on the website (CMS) in English and French- 2. Disseminates press releases to the media via Canada Newswire distribution networks.- 3. Posts press releases on various platforms inclusive of Social Media sites.- 4. Coordinates international distribution of press releases with our international affiliates.- 5. Acts as the point of contact for clients requesting distribution and translation services. Provides advice to clients as appropriate.- 6. Work on and lead special projects (certificates, SEO counseling, etc.)- 7. Performing QAs for content written by junior team members- 8. Dispatches and assigns client requests to the CCS team based on priority level (rotating basis).- 9. Assists in onboarding/training new clients on the Online Member Centre platform (after hours support).- 10. Partners with internal stakeholder teams to mitigate and resolve customer service challenges.- 11. Performs other duties as required.**Qualifications**:

- College Diploma or post-secondary certificate in Journalism, Writing, Communications/PR or a related field is required.
- Minimum of 3 years of experience in customer service and/or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred.
- Basic knowledge of media communication such as earned, owned and paid media.
- Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
- Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.
- Solid oral and written communication skills, with in depth knowledge of grammar to edit press releases.
- Sales experience/training is an asset.
- Fluent in both English and French (asset in Toronto).

**What we are looking for**:

- Fluent in both English and French (mandatory)
- Work Schedule: Saturday-Wednesday shift, with a 20% differential for weekend and evening shifts.
- Saturday: 8a-4p ET
- Sunday: 8a-4p ET
- Monday: 11a-8p ET
- Tuesday: 1p-10p ET
- Wednesday: 1p-10p ET
- 2 days a week in office

**Additional information**:

- Contacts
- Manager, Client Content Services: To share/escalate difficult situations.
- Client Content Specialists: To share and confirm information.
- Sales team: To confirm client contract details and possible discounts.
- Language Coordinator: To confirm client translation request.
- Regulatory Filing Specialists: To confirm filing requests.
- Accounting team: To answer billing questions.
- Multimedia team: To coordinate multimedia project.
- Product team: To enquiry about our service offering.
- International affiliates: Cleveland, London, Shanghai - Cision colleagues - To coordinate international distribution.
- IT: To share technical issues.
- Client Success team: To discuss new clients - weekly.
- External Contacts- Clients: To confirm receipt of press release, answer questions, advise on best practices, and pitch services



  • Montréal, Canada La Presse canadienne Full time

    **OUR MISSION** The Canadian Press is Canada's bilingual national news agency, trusted by leading media brands to deliver fast, accurate and impartial reporting for more than 100 years. Our CP Images team is responsible for promoting, selling and providing customer service for a growing suite of solutions used by: - **Media clients** such as The Globe and...


  • Montréal, QC, Canada ICUC Full time €18

    Social Media Content Specialist - Fluent/C2 level in BOTH French and English Languages : Fluent/C2 level in French and English (written and spoken) Part-time and full-time 18 CAD per hour Social Media Content Specialist ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver...


  • Montréal, Canada NPower Canada Full time

    About NPower Canada NPower Canada is a charitable organization that launches underserved young adults into meaningful and sustainable digital careers. The program provides participants with free in-demand digital and professional skills training and connects them to new and rewarding career opportunities with some of Canada’s largest employers. Through...


  • Montréal, Canada Le Creuset Full time

    *Annonce en français publiée séparément* **Who we are**: More than just cookware, **Le Creuset** has been a colourful companion to meals and memories around the world **since 1925**. Respect for tradition and authenticity have been Le Creuset’s guiding principal for nearly 100 years - our passion for superior artisanal quality, exceptional design, and...


  • Montréal, Canada Manulife Full time

    **_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy,...


  • Montréal, Canada Merkle Full time

    **Advertising**: **Remote | Montréal, QC** **About the job**: Want to join the team? We are looking for driven **Social Media Content Specialists** that are available to work a **combination of shifts, including days - 8AM - 4PM North American Central Standard Time, evenings - 4PM -12AM North American Central Standard Time, and overnight shifts - 12AM -...


  • Montréal, Canada Canada Data Communications Management Corp. Full time

    **Position: Client Services Specialist** **T**ype: Full Time Permanent** **Location: Montreal** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...


  • Montréal, Canada McCarthy Tétrault LLP Full time

    Description du poste: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...


  • Montréal, Canada BDO Full time

    **Putting people first, every day** BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 191003 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Position**: French Bilingual Content Writer, Total Wealth, Scotia Wealth Management - Client Solutions The Total Wealth (TW) Content Writer will be key to supporting the Canadian Wealth Management (CWM) advisory network, by...


  • Montréal, Canada Cision Full time

    This job receives, formats and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives. Key Accountabilities: - 1. Orchestrates and executes the efficient processing of client press releases including but not limited to; receives and validates content...

  • Content Specialist

    20 hours ago


    Montréal, QC, Canada Vacation Tracker Full time €50,000 - €80,000

    Are you a creative go-getter with a passion for writing? Do you excel at simplifying tough HR and time-off topics? If so, we want you on our team!As a content specialist, you'll handle various tasks, including analyzing customer feedback to select topics, researching SEO-friendly keywords, and crafting engaging content that captivates readers. You'll have...

  • Content Specialist

    1 day ago


    Montréal, QC, Canada Vacation Tracker Full time €50,000 - €80,000

    Are you a creative go-getter with a passion for writing? Do you excel at simplifying tough HR and time-off topics? If so, we want you on our team!As a content specialist, you'll handle various tasks, including analyzing customer feedback to select topics, researching SEO-friendly keywords, and crafting engaging content that captivates readers. You'll have...


  • Montréal, Canada BRP Full time

    At Can-Am, we are not stuck in our wayswe learn, we debate, we discuss, we grow! Not only is our thinking progressive but so are our innovative brand and content storytelling strategies. We are looking for a content specialist to join our growing global content team in our mission of changing the face of riding, through best-in-class storytelling and...


  • Montréal, Canada dormakaba Full time

    **POSITION OVERVIEW** dormakaba is seeking a Web Content Specialist based in Montréal, QC. This is a contract position, reporting directly to the Senior Manager of Digital Marketing. The Web Content Specialist will be responsible for creating and managing dormakaba’s web campaigns for various marketing teams in the Americas. They will ensure that...


  • Montréal, QC, Canada ICUC Full time €18

    Social Media Content Specialist - Fluent/C2 level in BOTH French and English Languages : Fluent/C2 level in French and English (written and spoken) Position Type : Part-time and full-time Compensation : $18 CAD per hour Social Media Content Specialist ICUC is a team of creatives, strategists, content creators and social media managers working...


  • montréal, Canada BRP Full time

    We are looking for a Content Marketing Specialist who will report to the PA&A (Parts, accessories and Apparel) Marketing Team Lead, and who’ll be tasked with helping us define our PA&A marketing strategy. As part of your role, you’ll be significantly contributing to the organization's growth. You’ll


  • Montréal, QC, Canada dormakaba International Holding AG Full time

    As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. dormakaba is seeking a Web Content...


  • Montréal, Canada First National Financial Full time

    We are hiring a Mortgage Specialist--Bilingual! **The Role**: The Mortgage Specialist is responsible for the retention of existing clients through refinancing and port and increases. **Reporting To**: Team Leader, Mortgage Specialist **Full-Time/Part - Time**: Full-time **Posting Date**: March 25, 2024 **Closing Date**: April 8, 2024 **Hours of Work**: 8:30...


  • Montréal, Canada First National Financial Full time

    We are hiring a Mortgage Specialist--Bilingual! **The Role**: The Mortgage Specialist is responsible for the retention of existing clients through refinancing and port and increases. **Reporting To**: Team Leader, Mortgage Specialist **Full-Time/Part - Time**: Full-time **Posting Date**: May 28, 2024 **Closing Date**: June 12, 2024 **Hours of Work**: 8:30...