General Manager

4 weeks ago


Edmonton, Canada Smitty's Family Restaurant & Lounge Full time

Smitty's Family Restaurants is looking for a GENERAL MANAGER to run the day to day operations of both a family restaurant with lounge.
- Minimum of 5 years General Manager in the Hospitality Industry
- Exceptional Customer Service
- Manage employees by building strong teamwork and maintaining an accurate and up-to-date plan of restaurant staffing needs
- Prepare schedules and ensure that the restaurant is properly staffed for all shifts
- Lead, manage and deliver the Perfect Guest Experience each shift dine-in, bar, take-out and delivery and guest recovery.
- Maintain a positive attitude that promotes teamwork within the restaurant.
- Shift management of controllable costs: Food, beverage, labour and QC prom line.
- Ensure operational and occupational health and safety standards are in place and adhered to each and every shift.
- Measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.
- Extensive knowledge of VLT's
- Lounge experience
- Food Safe 1 & 2
- Reel Facts
- Pro Serve
- First Aid

Skills Required:

- Strong communication and interpersonal skills, both written and oral.
- Strong analytical/decision-making skills.
- Leadership skills:

- Able to direct, coach, and supervise a team
- Customer service skills:

- Able to exceed guest expectations.
- A positive and team-oriented attitude.
- Must be able to work with mínimal supervision and have a strong initiative.
- You must be able to perform efficiently during high volume peak periods.
- Must be able to work flexible hours during, evening, weekends and holidays.
- Ability to multi-task in a fast paced environment. Must be able to work a flexible schedule including opening, closing, weekends and holidays.

If the above requirements match you and you would like to join the Smitty's Family, please send your resume for review.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Overtime
- Weekend availability

Application question(s):

- Do you live in the Edmonton area?

**Experience**:

- Restaurant management: 5 years (required)
- Lounge/VLT: 1 year (required)

Work Location: In person



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