Customer Experience Design Lead

7 months ago

Vancouver, Canada Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

**Aperçu de l’entreprise**

Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d’eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées. Parce que les gens ne peuvent donner le meilleur d’eux-mêmes que lorsqu’ils se sentent en sécurité et qu’ils le sont. Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité. Qu’il s’agisse d’appareils et de réseaux de communications essentiels, d’une sécurité vidéo et d’un contrôle d’accès basés sur l’IA ou d’une capacité d’unir la voix, vidéo et les données dans un seul centre de commandement. Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d’aide et les personnes pouvant aider. Le travail que nous accomplissons ici est primordial.

**Department Overview**: At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by Solving for Safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.
**The Customer & Digital Experience team is instrumental in shaping and delivering world-class experiences to progress our vision of being the easiest company to do business with in our industry. We are looking for an experienced UX Design Lead to drive our customer experience research and design efforts. In this role, you will partner with product managers & delivery teams to continuously improve the performance of our digital platforms.

To be successful in this position, you must develop a strong understanding of our customers’ journey, work relentlessly across the organization to champion and improve customer experience, and help create a rich and connected digital ecosystem. You will develop concepts and information architecture from research projects and deliver high-fidelity prototypes to accelerate implementation efforts.

**Responsibilities include**:

- User Research - conduct research activities, such as user interviews, usability testing, and competitive analysis, to gather insights about user needs, behaviors, and preferences.
- Information Architecture - define the structure and organization of information within a platform or service, including navigation schemes, categorisation, and labeling systems.
- Visual design - create wireframes & high-fidelity prototypes to demonstrate best in class user experience including interaction flows and information design
- Design system - maintain and evolve our design system to ensure a cohesive experience across our many platforms
- Solution development - work collaboratively with developers to plan and support the development of new experiences
- UX performance tracking - work with our data team to develop business KPIs and measure UX performance

**Who you Are**:

- 5+ years of experience in UX Design or similar roles, taking progressively more responsibility for design and user experience initiatives
- Understanding of front-end technologies
- Experience with Salesforce and Salesforce Experience Cloud an asset
- Proficient in design software (e.g., Figma, UXPin, Balsamiq) and familiarity with HTML, CSS, JavaScript.
- Excellent communication and teamwork skills
- Track record of bringing new concepts and ideas to market
- Ability to prioritize and manage multiple milestones and projects efficiently.

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