Customer Support Lead

4 weeks ago

Toronto, Canada Gardenzilla Lawn & Garden Full time

Gardenzilla is seeking a Customer Support Lead to join our amazing team. This role will be responsible for client intake and client support and will work closely with our administrative, sales and field teams and report to our office manager. We are looking for a great communicator who can take charge of client care and wants to work with a busy, successful, engaged team.

**Responsibilities**

Client Care: Establish and maintain positive relationships with clients, ensuring their needs are met promptly and effectively. Address customer concerns, resolve issues, and provide excellent support to enhance overall client satisfaction.

Office Administration: Assist with general administrative tasks, including data entry, filing, scheduling appointments, and maintaining office supplies. Assist with updating client records and managing customer databases.

Phone Reception: Work alongside a seasonal receptionist to ensure that the phone is answered and messages are responded to, providing clients with a warm and professional greeting. Answer inquiries, provide information about our services, and direct calls to the appropriate departments within the company.

Team Collaboration: Collaborate closely with other team members to ensure a seamless and efficient customer support experience. Share customer feedback and insights to improve the company's services and operations.

**Requirements**:

- Previous experience in a customer service or reception role is highly preferred.
- Typing speed is at least 60 words per minute.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Proficient in using office software, such as Microsoft Office Suite and Google Workspace.
- Positive attitude with a genuine desire to assist and support customers.
- Ability to remain calm and composed in high-pressure situations.
- Attention to detail and accuracy in handling customer inquiries and records.
- Willingness to learn and grow within the company.
- Must have a valid G or G2 driver's license.

We offer a competitive salary, a friendly and supportive work environment, and opportunities for professional development and advancement opportunities. If you are enthusiastic, dedicated, and eager to contribute to the success of a leading landscape company, Gardenzilla is the perfect place for you.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M4G 4C5: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- G or G2 Driver's Licence (required)

Work Location: In person

Expected start date: 2023-07-01

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