Inspector, Consumer Protection Bc

2 weeks ago

Burnaby, Canada BC Public Service Full time

Posting Title- Inspector, Consumer Protection BC- Position Classification- ABC Access- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary)
- Salary Range- $75,568.67 - $86,348.16 annually- Close Date- 12/1/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Other Public Sector- Ministry Branch / Division- Consumer Protection BC- Job SummaryConsumer Protection BC is a not-for-profit regulator responsible for overseeing certain sectors and specific types of consumer transactions. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of information.

We are a small team of dedicated and passionate individuals who champion our corporate values of curiosity, integrity and impact. These employee-chosen values guide the delivery of our services and can be seen in our daily work. As an equal opportunity workplace, our values guide our business activities, regulatory work, education efforts, interactions and corporate culture and are supported by the tenets of diversity, equity, inclusion and accessibility.

Learn more about who we are as a regulator and employer by exploring our website, including our about us page and our careers page.

**Inspector (Compliance)**

**Consumer Protection BC is looking for an Inspector to join our team** If you are interested review the job information and supporting links below.

**Day in the life**:
Your inspection of the travel agent found some non-compliance matters that need addressing. You help the business understand the deficiencies and explain Consumer Protection BC’s policy and process going forward. After making your notes, you grab a bite to eat and drive to the municipal cemetery. This inspection takes a bit longer than expected but by late afternoon, you’re back in the office starting in on the follow-up work.

Before heading out, you look at tomorrow’s calendar. As a non-inspection day, your focus is on assessing complaints, completing prior inspections work and ensuring all data, notes and evidence is documented correctly. This means you need to reference your detailed notes and any evidence you’ve gathered, ensuring alignment with the Acts and Regulations that Consumer Protection BC is responsible for. You reach out to your colleagues to gather their thoughts and experiences too. Pending your analysis, you may decide to complete a formal report recommending enforcement action be taken if the business is not in compliance. Feeling prepared for the next day, you head home for the day feeling accomplished.

**Who you are**:

- A team player, with the ability to work cooperatively with others to achieve group and organizational goals.
- An excellent communicator who can be calm in stressful or negative situations while proactively seeking out information.
- A true service provider who excels in a variety of different situations and with diverse individuals.
- A detailed-oriented employee, with the ability to exercise informed judgement and solve problems in a timely manner.

**What you will be doing**:

- Conducting province-wide inspections of businesses to determine compliance with statutory requirements and making recommendations on a course of corrective action if required.
- Issuing formal written notices to businesses of violations of law that may result in formal enforcement action, collecting evidence of a business’ unlawful activity, analyzing the evidence and writing detailed reports recommending enforcement action.
- Responding to complaints about businesses from customers, interest groups, local governments, police agencies and the general public.

**We are looking for people who have**:

- Post-secondary education with a focus in the humanities, public administration, criminology or other related discipline and/or several years’ experience conducting inspections, preferably in a compliance/enforcement environment and/or a combination of formal training and experience.
- Experience dealing with a variety of contacts on complex, sensitive or contentious issues.
- Experience preparing complex reports in a timely and efficient way.
- Experience working “in the field” and travelling while performing your duties.
- A valid Class 5 BC Driver’s License.
- Review full job description for other special, mandatory requirements.

**Are we a good fit for each other?**

We want to help you decide if we are a good fit for one another. Take a look at our website careers page for all the information below and more:

- Watch this 2-minute video to hear from your boss and learn more about what it’s like to work with us.

**Accessibility**

Do you need accommodation during the interview process? Please read our information about requesting an accommodation.

HOW TO APPLY TO THIS JOB
- An eligibility list may be established.

Please note this role is not eligible for internal tran

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