5th Class Communications Operator Pt

3 months ago

Kitchener, Canada City of Kitchener Full time

**5th Class Communications Operator PT**
**Competition Number**

2024-414

**Job Code**

6188

**Posting Date**

October 1, 2024

**Closing Date**

October 14, 2024 (at 6:00pm)

**Job Status**

Continuous Part-Time

The **City of Kitchener** is a vibrant and dynamic city of approximately 292,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.The **City of Kitchener** is WHERE you want to work Learn more about the top reasons to join us:
**Why work at the City of Kitchener**

Position Overview:
- The City of Kitchener Fire Department Communications Division is seeking highly motivated people-oriented individuals to work as Communication Operators in a fast paced, team environment.As a 5th Class Communication Operator, you will receive and dispatch fire and medical emergencies for Fire Departments within the Region of Waterloo and beyond. You will operate computer programs including a computer aided dispatch system; telephone systems including 9-1-1; as well as radio systems and equipment. You will also assist with support services, obtaining and maintaining resource and referral data, technical information and necessary records, logs and reports. You will monitor alarm systems for fire, medical and gas alarms as well as trouble signals and provide assistance for Direct Detect customers.**Responsibilities**:
- A minimum of Grade 12 education.
- A high level of accuracy and well developed keyboard skills.
- Proven customer service excellence.
- Proven verbal, written and electronic communication skills demonstrating effective listening.
- Proven decision making proficiencies including the ability to prioritize swiftly.
- The ability to react quickly and appropriately while remaining calm under stress.
- The ability to work successfully, as part of a team, with mínimal supervision.
- Proven ability to multi task.
- Must be reliable with a good attitude and employment record.
- The following demonstrated knowledge and/or work experience would be considered an asset- Previous dispatch experience in an emergency service environment.
- NFPA 1061 Certification.
- Class G Driver's License in good standing.-
- A satisfactory Police Records Check screening which is deemed acceptable by the City of Kitchener is a requirement of this position.**Availability** - Communications Operators must be available to work a minimum of 2 weekends a month and must be available to work stat holidays. Availability must be provided in advance.-
- Please note that as per Human Resources Policy _HUM-HIR-_110, "Employment of Relatives of Staff Members and Elected Officials":_
- "The immediate relatives of staff of the Human Resources Division, all _Directors,_ General Managers_, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity._
- The immediate relatives of all other Management personnel shall not be employed where such employment would be:_
- 1. within the same Department in the case of permanent full-time, temporary full_-time and part-time classifications._
- 2. within the same Division in the case of students."_

**Department**

Community Services

**Division**

Fire

**Union Affiliation**

KPFFA

**Number of Positions**

2

**Hours of Work**

Various

**Location**

**Initial Location
- Kitchener Fire Hall

**City**

Kitchener

**Compensation**

**Salary Range**

$62,262 per annum

**Grade/Band**

N/A

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