Customer Service Advisor

2 weeks ago


Steinbach, Canada Loewen Windows and Doors Full time

Loewen Windows & Doors, one of Canada’s largest wood window and door manufacturers, is seeking a Customer Service Advisor to join their Customer Service Team. Working directly with internal and external customers the Customer Service Advisor will be responsible for supporting Loewen dealers and homeowners while supporting the goals established by the Customer Service Team. This is a 2 year term position on the Day Shift.

**Video - More than a Window**

**What you will do**:

- Support dealers, contractors & homeowners with professional after sales service in a premium market setting
- Resolve customer issues
- Assist in the identification of parts/procedures necessary to resolve customer issues
- Review, negotiate and approve/deny warranty claims
- Process and escalate warranty claims and credit requests based on customer needs
- Communicate professionally with internal and external customers

**What you will bring to the role**:

- Experience working in a customer focused and fast-paced environment
- Ability to establish and maintain strong working relationships with both internal and external customers
- Well-developed customer service skills, with strong verbal and written communication skills
- Proven ability to problem solve and seek resolution that meets both customer and business needs
- Detail-oriented, with a demonstrated ability to multi-task and manage time effectively
- Strong computer skills, with a proficiency in Microsoft Office
- Knowledge/experience in window and door industry is an asset
- Experience in call centers or other high volume customer service-oriented workplace is an asset

**Why work at Loewen?** We have a culture where diversity is valued and where you have the opportunity to make a difference. We support you and your career by providing valuable tools, education, and development opportunities that allow you to grow and succeed with us. Together we share a passion for design, precision craftsmanship and relationships as we achieve our vision to be the world’s leading supplier of luxury windows and doors.

**Loewen offers a competitive compensation/benefits package and is an equal opportunity employer and values diversity in our company.



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