System Navigator

6 months ago

Kitchener, Canada Child Witness Centre Full time

System Navigator

0.5 FTE 29-month contract with a possibility of extension. $30.25 per hour for 17.5 hours per week

Position Summary: The System Navigator works with parents or caregivers who are victims of Intimate Partner Violence and their children being referred for advocacy and justice process support, as well as children and youth being referred to our agency for support by a partner. The System Navigator advocates from the initial point of forensic investigations, assisting with providing information and education, crisis intervention and support, making referrals and provide ongoing justice system support. The System Navigator works with community partners already supporting children, youth, parents and caregivers in accessing supports prior to and following criminal investigations through the Child and Youth Advocacy Centre (CYAC) of Waterloo Region.

Primary Responsibilities:

- Case Coordination
- Being present with families during criminal investigations to provide compassionate support while children, youth and caregivers wait to be interviewed by Waterloo Regional Police Service (WRPS) and Family & Children’s Services of the Waterloo Region (FACS).
- Collects information from child, youth and caregivers and assists in completing consents and other established program forms.
- Assess child, youth and caregivers for needs and make timely referrals for families to appropriate services.
- Consults, when necessary, with FACS, WRPS and other community professionals.
- Help families understand how the various systems they are involved with function and help to interpret police/child welfare and criminal justice decisions.
- Remains in regular and consistent contact with the client in accordance with established timelines.
- Maintains up to date documentation of all client information on database and in client files.
- Provides court support to children and youth asked to testify in matters related to witnessing crime.

Teamwork:

- Serve as a liaison and participate in meetings with multidisciplinary team and other community initiatives.
- Attend and participate in regularly scheduled CYAC and CWC meetings, debriefs, case reviews, etc.
- Participate in case conferences, transfer of services meetings, etc. as deemed appropriate to support clients.

Program Evaluation and Development:

- Work alongside the Partnership Coordinator to explore and forage new community partnerships specific to supporting parents and caregivers who are victims of crime.
- Facilitate collection and reporting of relevant statistics.
- Advise leadership of program gaps, needs and strengths.
- Encourages and is open to feedback on performance and program from children, youth and families as well as community partners.
- Implement best practices and evidence-based practice throughout services delivery.

Child Witness Centre Support:

- Contributes to the development of annual goals, strategies, workplans, budgets and overall work of the agency.
- Attends and participates in staff development and training.
- Participate in agency-wide initiatives when appropriate, including fundraising ventures and public presentations.
- Actively engages in the agency’s health and safety program.

Qualifications:

- Post-secondary Degree or Diploma in a relevant field such as psychology, social work, and/or criminology from an accredited college or university.
- Experience in social services or related field in direct client work with children/youth and families.
- Specific experience related to Gender Based Violence and/or Intimate Partner Violence will be considered a strong asset.
- Computer proficiency using Microsoft Office software and experience with data management systems.
- Familiarity with the Justice process and victim’s rights. - Satisfactory Vulnerable Persons Check and a Child Welfare Check.
- Valid driver’s licence with a minimum $2m liability coverage and access to vehicle to travel within our catchment area.

Knowledge, Skills and Abilities:

- Understanding of privacy legislation and professional boundaries.
- Knowledge of the Canadian judicial system, child welfare system and legislation, anti-oppressive practice, Victim Bill of Rights, privacy legislation and services and resources available in the community.
- Demonstrated collaborative and team building skills, analytical, problem-solving, and oral communication skills.
- Commitment to social justice and up to date on evolving policies, trends, legislation, and available support services.
- Demonstrated ability to work both independently and collaboratively within a multidisciplinary team environment.
- Available to work on occasional evenings as required to accommodate client meetings.
- Passionate about working in an organization that values and promotes diversity, equity, inclusion. and anti-racism.

Working Conditions:

- Extensive computer use, requiring sitting for an extended time.
- Works in an office and/or court environment requiring flexibility to work

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