Enterprise Client Success Manager
3 weeks ago
**Starting base salary US**$75**,000 - 85,000 / CAD$ $85,000** - 90,000**
Plus Bonus, Equity & Benefits
Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.
**What you will be doing**:
The Enterprise Client Success Manager is responsible for overseeing the operational excellence of rebate and channel incentive programs for 360’s most complex clients. The Enterprise Client Success Manager builds a strong relationship with clients helping them to adopt and realize meaningful business goals and strategies with 360insights platform and services by being their first point of contact at 360insights.
The Enterprise Client Success Manager:
- Helps drive the success of a portfolio of clients that represent approximately $3M to $5M in annual revenue.
- Leverages operational and program knowledge to partner with clients to establish clear success criteria and KPIs, measure and report on said KPIs
- Works towards learning how to prepare, implement and execute Strategic Success Plans to drive adoption, renewal, advocacy and expansion
- Prepares, leads and delivers EBRs (Executive Business Reviews)
- Collaborates with cross-functional teams (ops, support, product) in order to ensure program performance is consistent with or exceeds service levels as well as identify ways to optimize operational efficiency
- Effectively quarterbacks client communications and escalation management
- Contributes to the maintenance and enhancement of the solution and operational knowledge base
- Focuses on net revenue retention and client retention
- Responsible for timely and successful client renewals
- Notifies Account Directors of new expansion and growth opportunities
- Travelling to offices as needed
**What you’ll bring**:
- A client-first mentality and deep understanding of commercial business and client service and previous experience managing enterprise clients
- Proven communication skills - written and verbal
- Proven ability to build client advocacy
- Proven analytical and problem-solving skill
- Proven organizational and follow-up skills (including prioritization)
- Strong presentation skills
- Ability to work independently, with mínimal supervision, and provide leadership
- Demonstrated ability to mine valuable feedback and provide practical solution options based on that feedback
- Good working knowledge of Excel and Powerpoint
- Bilingual (French) is an asset
- Experience in the fields of Client Success, Client Service or Account Management in a technology-related industry (preferably SaaS)
- **Pay transparency**
Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.
**Why 360?**
At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:
**Experiences that create growth. Growth that creates experiences**:At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.
-
Management Trainee
2 weeks ago
Moncton, Canada Enterprise Holdings Full timeOverview Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...
-
Customer Success Manager Americas
2 weeks ago
Moncton, Canada Canonical - Jobs Full timeThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...
-
Customer Success Manager Americas
2 weeks ago
Moncton, New Brunswick, Canada Canonical - Jobs Full timeThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...
-
Customer Success Manager
2 weeks ago
Moncton, NB, Canada AFCC Automotive Finance Canada Inc Full timeTerritory: New Brunswick. Moncton based preferred Who We Are : At AFC (Automotive Finance Corporation) w e fuel the entrepreneurial dream in our community. For more than 30 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North...
-
Full Time Client Service Coordinator
4 weeks ago
Moncton, NB, Canada LifeWorks Full timeStrategic Client Executive Public Sector (Atlantic Canada) page is loaded Strategic Client Executive Public Sector (Atlantic Canada) Apply locations Halifax, Nova Scotia, Canada St. Johns, Newfoundland and Labrador, Canada Charlottetown, Prince Edward Island, Canada Moncton, New Brunswick, Canada time type Full time posted on Posted 30+ Days Ago job...
-
Client Program Manager
4 weeks ago
Moncton, Canada PLATO Full timePLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm. We insist on working with quality people who share our passion for quality testing, and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believe that better software leads to a better...
-
Change Management Specialist
1 day ago
Moncton, New Brunswick, Canada Atlantic Lottery Full timeWork Location: Office or Hybrid option working from one our Atlantic Canadian Offices (Moncton, NB, Halifax, NS, or St. John's, NL)Atlantic Lottery (AL) is seeking two (2) Change Management Specialists. Location is flexible within Atlantic Canada with occasional travel to Moncton, NB.As our Change Management Specialist, you will be responsible for developing...
-
Change Management Specialist
1 day ago
Moncton, Canada Atlantic Lottery Full timeWork Location: Office or Hybrid option working from one our Atlantic Canadian Offices (Moncton, NB, Halifax, NS, or St. John's, NL)Atlantic Lottery (AL) is seeking two (2) Change Management Specialists. Location is flexible within Atlantic Canada with occasional travel to Moncton, NB.As our Change Management Specialist, you will be responsible for developing...
-
Client Advisor Intern
1 month ago
Moncton, New Brunswick, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionAs an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to...
-
Client Advisor Intern
3 weeks ago
Moncton, New Brunswick, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionAs an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to...
-
Manager - Online Learning Development
4 weeks ago
Moncton, New Brunswick, Canada Oulton College Full timeOulton CollegeEstablished in 1956 and driven by its commitment to student success, Oulton College is a leader in post-secondary education in Atlantic Canada.We are seeking dedicated individuals who are eager to make a lasting impact on students' lives while helping them launch successful careers. If you thrive in a collaborative environment and enjoy working...
-
Client Advisor Intern
2 weeks ago
Moncton, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionAs an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to...
-
Database Administrator
1 month ago
Moncton, Canada 360insights Full time**Experiences that create growth. Growth that creates experiences.** Here at 360insights you will be a part of a fast-paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions for some of the world’s most recognizable brands all within an inspiring...
-
Moncton, Canada Canonical - Jobs Full timeThe role of a Silicon Alliances Ecosystem Development Manager at CanonicalUbuntu is the fastest growing enterprise Linux, the leading platform for public cloud computing, and the engineer's favorite way to drive the future. Our goal is to help the enterprise embrace open source from end to end, across every class of compute and every class of application,...
-
Strategic Client Executive Public Sector
4 weeks ago
Moncton, NB, Canada LifeWorks Full timeStrategic Client Executive Public Sector (Atlantic Canada) page is loaded Strategic Client Executive Public Sector (Atlantic Canada) Apply locations Halifax, Nova Scotia, Canada St. Johns, Newfoundland and Labrador, Canada Charlottetown, Prince Edward Island, Canada Moncton, New Brunswick, Canada time type Full time posted on Posted 30+ Days Ago job...
-
Client Advisor Intern
6 days ago
Moncton, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionClient Advisor | Conseiller(ère) à la clientèle,As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver...
-
Sr RIM Consultant
3 weeks ago
Moncton, Canada Co-operators Full timeClose Date: May 8th, 2024 Company: CGL Department: Records and Information Management Employment Type: Regular Full-Time Work Model: Hybrid Language: English is required, French is an asset. The Opportunity: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our...
-
Senior Manager/Manager
1 month ago
Moncton, Canada Baker Tilly Full timeWe at Baker Tilly are seeking a Senior Manager/Manager to join our growing team. This position would report directly to the partner group and provide support to all members of the team. Baker Tilly is an independent member of Baker Tilly Canada. With member firms from coast to coast, we are one of the country’s largest associations of Chartered...
-
Senior Tax Manager
1 month ago
Moncton, Canada Baker Tilly Full timeWe at Baker Tilly are seeking a Senior Tax Manager to join our growing team. This position would report directly to our Tax Partner and provide support to all members of the tax team. Baker Tilly is an independent member of Baker Tilly Canada. With member firms from coast to coast, we are one of the country’s largest associations of Chartered...
-
Estimator/Project Manager
2 weeks ago
Moncton, Canada Summit Search Group Full timeEstimator/Project Manager Moncton, New Brunswick Are you an enthusiastic and highly motivated individual looking for a new opportunity with an exciting company? Our client in the roofing industry is looking for an Estimator/Project Manager to join their team in Moncton, New Brunswick. The Estimator/Project Manager will identify bidding opportunities,...