Service Writer

2 months ago


Winnipeg, Canada Trappers Transport Ltd Full time

**The Company**

Trappers Transport Ltd. is an industry leader aspiring to be the best-in-class provider of temperature-controlled food logistics services. We specialize in temperature-controlled warehousing, logistics, and transportation within Canada and the United States.

Our brand is a reflection of our core values - great people, a great culture, and a team environment that promotes everyone to succeed. We are committed to each and every member on our team to provide training, a safe and respectful work environment, within a clean and comfortable working environment.

**The Opportunity**

We are currently seeking a Full-Time Permanent **Service Writer** at our Head Quarters in Winnipeg. This position is responsible for managing internal and external customer service inquiries, ensuring that all requests are handled in a timely manner, and providing regular updates to customers on the status of their requests.

**Role and Responsibilities**
- Plan and schedule repairs and maintenance activities
- Obtain updates on repairs/services progress from the Trappers Shop and outside vendors on Trapper’s equipment and update both US and container fleets, anticipate and advise them of possible delays where applicable
- Provide quotes for repair by costing materials, supplies, and labour.
- Provide 24-hour on-call service to receive and act on emergency (breakdowns) calls based on rotating schedule
- Coordinate emergency and outside repairs with external repair facilities
- Accurately diagnose automotive problems and services by listening to customers’ description of symptoms, and then prepare Work Orders (WO) which contain accurate information about symptoms, probable causes, as well as repairs and services required
- Update and finalize work orders as work progresses
- Receive service department phone calls and direct to appropriate person as required
- Provide exceptional customer service in a courteous and professional manner
- Obtain authorization for repairs from customers and owner operators
- Effectively communicate with the customer at each stage in the repair process
- Issue and give out Purchase Order numbers to external vendors as required

**Job Requirements**:

- Minimum of one year in a customer service role is required
- Previous experience working in an automotive or truck dealership service department is considered an asset
- Mechanical aptitude - to assist with troubleshooting
- Proficient in Microsoft Office, with a focus on Outlook, Excel, Word
- Excellent customer service skills - dedicated to meeting the expectations of internal and external customers - demonstrates positive customer service attitude
- Multi-task, must be flexible and balance shifting priorities to meet deadlines
- Work effectively as a member of a team
- Strong written and verbal communications
- Detail-oriented, thorough, and accurate

We offer competitive compensation and a benefits program. A career with Trappers Transport provides you with the opportunity to develop your own potential. We offer an open-minded, family environment and a work culture that empowers its employees to thrive.

Trappers Transports is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in the workplace.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


  • Service Writer

    1 week ago


    Winnipeg, Canada Maxim Truck And Trailer Full time

    **SERVICE WRITER** Maxim Truck and Trailer 1860 Brookside Blvd Winnipeg, MB R3C 2E6 Maxim Truck and Trailer is currently seeking to fill a **Weekday Service Writer** position at the Head Office located in Winnipeg. The successful incumbent will provide front line customer service, including unit intake/return and liaising between shop and the customer...

  • Service Writer

    1 day ago


    Winnipeg, Canada Fleet Brake Parts and Service Ltd. Full time

    _**Fleet Brake Parts and Service ( a division of Parts for Trucks) **_is one of North America’s fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership,...

  • Service Writer

    14 hours ago


    Winnipeg, Canada Fleet Brake Parts and Service Ltd. Full time

    _**Fleet Brake Parts and Service **_is one of North America’s fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership, progressive strategies, and industry-leading...

  • Service Writer

    2 months ago


    Winnipeg, Canada Brandt Full time

    Brandt is currently seeking a Service Writer for our Winnipeg, MB location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. Duties & Responsibilities - Fields internal and external customer inquiries to the Service Department - Opens...


  • Winnipeg, Canada Fountain Tire Full time

    Overview: Put yourself in the driver’s seat and get some traction at Fountain Tire Inksbrook (165 Inksbrook Drive). We are currently looking for a full time ** Service Advisor/Writer**! As part of the front-line staff, the Service Advisor/Writer is responsible for ensuring that all customers are provided with top-notch customer service. Your duties will...

  • Service Writer

    2 months ago


    Winnipeg, Canada CDC Computers Full time

    **About CDC Computers**: CDC Computers, a leader in the computer technology sector, is dedicated to providing top-notch service and cutting-edge solutions to our clients. We pride ourselves on a dynamic work environment that fosters professional growth and innovation. We are currently seeking a Service Writer / Computer Technician to join our dynamic team...


  • Winnipeg, Canada Vtech Solution Inc Full time

    Hi, This isAnjali from vTech Solution, Inc. Hope you are doing well. Wish to check if you would like to consider below job: If yes, kindly send me a copy of your resume in word format and work authorization status details. **Role**: Creative Writer and Editor (Remote) **Location**: Winnipeg, Manitoba **Mode**: Remote **Weekly Hours**:37.5...

  • Service Writer

    4 days ago


    Winnipeg, Canada CPB Equipment Full time

    **Company**: CPB Equipment Limited manages the maintenance, purchasing and Life cycle cost management for over 1400 pieces of equipment for 8 heavy civil construction companies in underground, roadwork, piling, crushing, and general contracting. **Description**: CPB Equipment Limited is seeking a highly motivated professional Service Writer/Advisor person....

  • Service Writer

    2 months ago


    Winnipeg, Canada CPB Equipment Full time

    **Company**: CPB Equipment Limited manages the maintenance, purchasing and Life cycle cost management for over 1400 pieces of equipment for 8 heavy civil construction companies in underground, roadwork, piling, crushing, and general contracting. **Description**: CPB Equipment Limited is seeking a highly motivated professional Service Writer/Advisor person....

  • Business Researcher

    3 weeks ago


    Winnipeg, Canada Canadian Ecotourism Service Full time

    **Are you passionate about diving deep into research and articulating the intricacies of various business models? Did you excel in creating business plans and writing essays during your academic journey? If you thrive working independently and enjoy detailed analysis and creative writing, this opportunity might be what you’re looking for!** **About...

  • Service Writer

    1 month ago


    Winnipeg, Canada CPB Equipment Full time

    **Company**: CPB Equipment Limited manages the maintenance, purchasing and Life cycle cost management for over 1400 pieces of equipment for 8 heavy civil construction companies in underground, roadwork, piling, crushing, and general contracting. **Description**: CPB Equipment Limited is seeking a highly motivated professional Service Writer/Advisor person....

  • Service Coordinator

    1 month ago


    Winnipeg, Canada Pritchard Engineering Full time

    Pritchard Engineering for its Manitoba operations has an immediate requirement for a service coordinator / writer. The service department at this division is a team-oriented atmosphere and places a strong emphasis on customer satisfaction. The Service Coordinator is an important position within our service department, ensuring we have the supplies and...


  • Winnipeg, Canada STG Fleet Services Full time

    With over 100 skilled and licensed technicians, STG Fleet Services is a full maintenance fleet service provider supporting seven unique transportation companies in 5 strategically located facilities across Canada. STG Fleet Services delivers a critical service and is essential to the operations of Siemens Transportation Group Inc. as a whole. It is through...

  • Service Writer

    3 days ago


    Winnipeg, Canada Ride Time Full time

    Ride Time, one of the largest independent used car dealers in central Canada, is seeking an experienced Service Writer to join our busy store. When you work at Ride Time not only are you important and appreciated but every team member plays a crucial role in making sure that our customers have a superior car buying experience. We value our associates and...

  • Technical Writer

    1 month ago


    Winnipeg, Canada ARxIUM Full time

    ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty...

  • Content Writer

    2 months ago


    Winnipeg, Canada Vincent Design Inc Full time

    **Content Writer** **JOB DESCRIPTION** Position reports to**:Creative Director** **Overview**: The Content Writer is a passionate creative thinker with a proven track record in copywriting for businesses and their brands, who will ensure that our clients are provided with impactful, strategic, and targeted solutions that meet and surpass our clients’...

  • Junior Writer

    7 days ago


    Winnipeg, Canada Manitoba Metis Federation Full time

    **MANITOBA MÉTIS FEDERATION** **JUNIOR WRITER** **January 19, 2023** **Posting #22-05-006** The Manitoba Métis Federation (MMF) is the National Government of the Red River Métis - also known as the Manitoba Métis. The Red River Métis are Canada’s Negotiating Partners in Confederation and the Founders of the Province of Manitoba. The MMF seeks to...


  • Winnipeg, Canada NationaLease Full time

    We are the best at what we do so what are you waiting for? The Calmont Group is growing and we would love for you to come and grow with us! For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the...

  • Service Writer

    3 days ago


    Winnipeg, Canada GFL Environmental Inc. Full time

    GFL Enviromental is looking for a Service Writer to join our Winnipeg team! You’ll be responsible for managing the day-to-day administrative and clerical functions of the service department. You will work closely with the Fleet Manager and Service Team Leads for smooth operations of the shop as per the Company guidelines and procedures. Job Duties -...

  • Service Writer

    3 weeks ago


    Winnipeg, Canada GFL Environmental Inc. Full time

    **GFL Enviromental** is looking for a **Service Writer **to join our** Winnipeg **team! You’ll be responsible for managing the day-to-day administrative and clerical functions of the service department. You will work closely with the Fleet Manager and Service Team Leads for smooth operations of the shop as per the Company guidelines and procedures. **Job...