IT Support Technician

4 weeks ago


Charlottetown, Canada Starport Managed Services Full time

**Job Summary**

**Responsibilities**
- PCs/MACs, printers, storage devices, switches & servers
- Office365 suite of products, remote desktop, VMware, Hyper-V, Datto, Veeam, Azure and AWS
- opportunities to work with senior team members on hardware/software/OS installation, configurations and upgrades; mail migration and office move projects; client onboarding and inventory audits
- Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies:

- hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure
- Follow-up with clients, provide feedback and see assigned issues through to resolution
- Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues
- Update/close client tickets, maintain client IT documentation and enter daily time records
- Shift schedules - Mon-Fri, 8:45am-5:15pm - one recurring late shift/week, 12:45pm-9:15pm

**Requirements**:

- Good communication, organizational and time-management skills
- Strong client service skills and confidence when interacting with executive end users
- Strong troubleshooting and multi-tasking skills in a fast-paced team environment
- Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools
- Strong proficiency in English - both spoken and written
- High School Diploma and at least one of the following:

- Degree or Diploma in Information Technology, Computer Science or equivalent
- IT industry certification
- experience providing remote technical support in a professional environment

**Company Profile**

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 500 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a remote service desk team based out of Charlottetown and Summerside, Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds.

**RIT200 - IT Support Technician**

**Job Type**: Full-time

**Job Location**: Charlottetown or Summerside, Prince Edward Island (whichever is more convenient)

**Recommended Experience**:2+ years of professional technical support

**Compensation**: $20.00/hr to $22.50/hr + health benefits plan

**Application**
- Our current requirement is for one intermediate IT Support Technician to start by April, 2024.
- Only regional applicants will be considered for this position.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- professional technical support: 2 years (preferred)

Work Location: In person



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