Indigenous Program Support

4 weeks ago

Oshawa, Canada Durham Community Health Centre Full time

Job Pos ng
Posi on Title: Indigenous Program Support
Employment Status: Contract Full
- me
Hours of Work Schedule: 35 hours/week
Posi on Reports To: Manager, Health Promo on and Community Development Services
Director: Director, Health Promo on and Community Development Services
Loca on: 115 Grassmere Ave., Oshawa, L1H 3X7
Salary Range: Annualized salary range $40,151.00 - $42,576.00 is commensurate on skills and experience, plus op onal par cipa on in HOOPP.

Organiza on Overview

Durham Community Health Centre is a recognized leader in redefining the experience of community-based health and wellness services. We provide access to high quality holis c and inclusive care that is responsive to the needs of the community and empowers individuals to enhance their own well-being.

Our name embodies what we do every day - we care. Caring for the health and wellness of our communi es' residents is the cause that unites us. It shapes our thinking and guides our ac ons.

Durham Community Health Centre is a registered charitable organiza on providing a variety of free, community programs and services including: health promo on and wellness programs; primary care, counselling and mental health; diabetes educa on; Hepa s C screening, treatment support, educa on and outreach; geriatric assessment & interven on; young parent support, youth programs, Indigenous programs; community development programs; and fundraising events which include developing charitable partnerships/sponsorships to fund programs.

In line with the CHC Model of Health and Wellbeing, our expert team works with our clients to provide holis c care, support, and wraparound services that empower clients to improve their health and wellness.
We strive to be accessible to those in the community who face access barriers like culture, gender, geographic isola on, homelessness, language, physical disabili es, poverty, and race.

We are Durham Community Health Centre Care. Compassion. Community.

Posi on Overview

Repor ng to the Manager, Health Promo on and Community Development Services (HPCDS), the primary role will be to provide support with our Indigenous team. Including, administra ve and coordina on ac vi es include scheduling, providing liaison, logis cs and administra ve support for Indigenous-relevant ini a ves/ac vi es as directed by the HPCDS manager. Support Indigenous Case Workers with client case conferencing and intakes.

Oshawa Loca on Child, Youth & Family Clinic Pickering Loca on
115 Grassmere Ave 1320 Airport Blvd 1-877-227-3217

17-1450 Kingston Road
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1

Key Responsibili es
- Ac vely contributes to developing and maintaining a welcoming environment for Carea clients and our community by demonstra ng a non-judgmental, respec ul and accep ng approach to client care - whether mee ng clients face-to-face or speaking to clients by telephone.
- Assist with Indigenous programs and events.
- Demonstrates excellent customer service skills for our internal and external clients, community partners and stakeholders.
- Flexibility to work or drive to mee ngs at any of Carea’s loca ons in our service area, as required.
- Ac vely maintain awareness and understanding of Carea programs and services.
- Day-to-day du es of the Program Support include: responding to client and community ques ons, internal and external agency room bookings, registering new clients, upda ng and ensuring that client Electronic Health Record (EHR) is accurate and up-to-date (e.g., scanning, faxing, photocopying, mail distribu on and filing are completed in an accurate and mely manner).
- Provide support with HPCDS programs and ini a ves as required.
- Ac vely lead, par cipate and/or partner on internal and external projects or commi ees as assigned. This could include par cipa on in various opera onal ini a ves and ac vi es designed to improve team effec veness and overall workplace success.
- Par cipate in other Carea CHC staff training ac vi es and team/staff mee ngs as requested.

Qualifica ons
- Two (2) years relevant administra on/coordina ng experience, preferably working within programs/services support and in a community health services se ng.
- Proven communica on, conflict resolu on and nego a on skills with diverse stakeholders.
- Proven research support, planning and risk management skills within an administra ve capacity.
- Demonstrated organizational and time management skills.
- Strong knowledge of issues affecting marginalized communities.
- Minimum 2 years’ experience liaising with diverse agencies/community networks and working successfully in partnership with these agencies thorough knowledge and understanding of the local health and social service sector, government programs and current legislation that may affect clients.
- Demonstrated ability to work under pressure, to anticipate potential problems/conflicts, exercise discretion and confidentiality, and take appropriate actions to meet deadlines

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