Spa Associate

4 weeks ago

Pickering, Canada Hand & Stone Massage and Facial Spa Full time

**Job Summary**

**Objective**:
**DUE TO THE FLEXIBLE HOURS NEEDED FOR THIS POSITION WE ARE UNABLE TO HIRE STUDENTS**

We are looking for a passionate **organized individual **with **strong customer service**, **leadership skills** and **sales ability** to join our team

You are expected to ensure that the spa runs efficiently, smoothly and provides a high level of quality customer service and care. Your amazing sales ability will ensure we are maximizing our member retention on a daily basis.

**Job Duties**
- Daily operations of the spa, including but not limited to: reception, reservations, maintenance/quality control; including service, cleanliness and product usage
- Maintaining a professional spa image at all times
- Utilizing strong customer service and communication skills to educate customers on our spa services and products
- Resolving client concerns promptly; sharing of best practices regarding client retention so all can learn from concerns and solutions; puts clients first and models service and care standards at all times
- Ability to lead the team to meet business sales goals, membership sales and targets as outlined by the manager
- Develop and execute marketing and sales strategies
- Book appointments over the phone and in person and perform suggestive selling
- Perform additional duties as assigned

**Qualifications**
- Being able to work on weekdays, weekends, and/or evenings‪ when required by business needs
- Experience in the Customer Service, Wellness, Retail, or Hospitality Industries will be an asset
- Must have strong written and oral communication skills
- Strong administrative, operational and computer skills
- Ability to work, multitask and excel in a fast-paced environment

**BENEFITS & PERKS**
- In-depth orientation and follow-up in-house training
- Head office training and support on a on-going basis
- Uplifting team atmosphere and team communication platforms
- Product and Service incentives and discounts
- Goodlife fitness membership discount to stay healthy
- Calm - Free app upgrade to premium to keep a peaceful mindset

If you feel this is the right career for you, APPLY TODAY

**Job Types**: Full-time, Part-time

Pay: From $17.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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