Guest Service Manager

2 weeks ago


LacdesPlages, Canada 365 Experience Inc Sweet Digs Full time

**About Us**

Sweet Digs, Halifax’s leading property management company, was born from the seeds of 365 Experience in Nova Scotia. With a commitment to preserving the heritage of vibrant, innovative, and dependable vacation accommodations, we currently offer 100+ properties throughout the HRM and are excited to announce our expansion into Lac Des Plages, Quebec.

As a Guest Service Manager your primary responsibility will be in ensuring the utmost satisfaction for our guests during the check-in and check-out process for our diverse range of properties, including a splendid eight-bedroom house and seven cozy cabins.

This is an exciting new role for us, as you will be our sole points of contact for managing a brand-new mountain biking resort

Starting with 8 accommodations, we have a route to 50 available rooms over the next 3 years. A passion for outdoor activity, and preferably mountain biking is an absolute must. This will be a premiere destination

To a few, this with be a dream job. we are looking for those few.

**Responsibilities include (and are not limited to)**:

- Managing guest bookings
- Facilitating guest check-ins and check-outs
- Inspecting units for cleanliness
- Light handiwork for general & quick fixes (lightbulbs, furniture, etc.)
- Plumbing, lighting, flooding, etc.
- Light concierge work for customers while on their trips with us.

**Our Values**:

- Fun (To be shared with every possible interaction)
- Autonomy (Own your decisions, be accountable)
- Go the Extra Mile (Do what it takes to create an incredible experience)

**Success in this role will be achieved by excellence in**:

- Ensuring happy guests, landlords, and neighbours
- Maintaining a high star rating
- Managing your time, money, and communications with staff

**Requirements**:

- At lease 1 year in Guest Service is required.
- Excellent communication skills
- Managing of Airbnb's and experience in the hotel industry is an asset.
- Being able to assist in small repairs and troubleshooting is an asset, but not required.
- Driver's license
- Own car
- Valid work permit for Canada
- Language: French and English required.

**Compensation**:

- $22 - $30 per hour

**Expected hours**:

- 20 hours per week (flexible)
- On-call

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $22.00-$30.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2023-08-25


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