Concierge

4 weeks ago

Victoria, Canada Richmond Property Group Ltd Full time

RESIDENTIAL CONCIERGE

We are currently looking for a Part-Time, Full-Time and On-Call Concierge for our building in Downtown
Victoria, BC.

**Job Description**:
As a Concierge, you are responsible for being the primary contact and source of information and services for residents and their guest. You are responsible for maintaining a clean, safe and friendly environment for owners and residents and doing the utmost to ensure they are provided with a high standard of customer service. The concierge role is to occupy the concierge desk, engage with residents regarding their needs, and monitor the security of the building.

Key Responsibilities:

- Greet and welcome all residents.
- Respond to residents’ queries and requests promptly and professionally.
- Receive and deliver parcels as required.
- Conduct access control.
- Establish and maintain confidential communication with residents, the strata and property management.
- Assist with various administrative and customer service tasks such as facilitate moves, arrange dry cleaning, and book reservations.
- Monitor security cameras and perform routine inspections of the property (interior/exterior).
- Ensure the cleanliness of common areas of the buildings.

Qualifications:

- Excellent customer service skills.
- Previous experience in a residential building is an asset.
- Excellent written and oral command of the English language.
- Professional and punctual demeanor as well as always having a well-groomed appearance.
- Strong communication skills.
- Demonstrates good judgment in problem-solving and conflict resolution.
- Willing and able to work in a team environment.
- Excellent work ethic and attention to detail.
- Must currently have the legal right to work in Canada for any employer without sponsorship.
- Demonstrate the ability to hold a position of trust and prove that no criminal convictions exist in

Canada or abroad. Background checks will be conducted on any recruits.

**Experience**:

- Customer service: 1 year (required)
- Hospitality: 1 year (preferred)

Other:
Must be willing to provide references on request.

**Job Types**: Full-time, Part-time

**Salary**: $27.50-$30.00 per hour

Schedule:

- Monday to Friday
- On call
- Weekend availability

Work Location: One location

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