Associate Corporate Banking

3 weeks ago

Woodbridge, Canada HSBC Full time

HSBC is following Canadian government guidelines to stop the spread of COVID-19. We are keeping our customers, employees and job applicants safe through enhanced safety protocols undertaken at our branches, remote working where possible, mandatory vaccinations and video / telephone interviewing.

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation

About the role

The role holder will assist the Relationship Manager in the delivery of a professional relationship management service to customers, prospective customers and professionals. This supports the bank’s long-term strategy of establishing and maintaining long term relationships with businesses, identifying needs, delivering solutions to meet those needs and providing an excellent customer service. The role holder will maximise efficiency so the Relationship Manager can focus on growing income.

The jobholder will play a direct role in identifying and meeting existing and prospect customer needs, delivering value to the customer and ensuring that we treat customers fairly in all that we do. Provide tailor-made service to the customers leading to a strengthening of key relationships. In the absence of the Relationship Manager, the role holder will act as the focal point within the area for products and services thereby ensuring HSBC’s business banking proposition remains a key, positive differentiator.

The Sales and Credit Support role is to proactively support the Relationship Manager (RM) in the optimisation of their contribution towards the Commercial Banking Annual Operating Plan, build sustainable client relationships to improve client engagement and triage product sales opportunities, and coordinate product fulfilment. The role holder will maximise efficiency so the Relationship Manager can focus on growing income

**Responsibilities**:

- Support the Relationship Manager in ensuring we identify customer needs correctly
- Assist in the delivery of solutions, products and services appropriate to meet customer need
- Help to improve customer engagement
- To treat customers fairly in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
- Maintaining excellent communication with key colleagues to ensure a seamless and joined up approach and timely delivery of production for the Relationship Manager and Client.
- Maintaining excellent communication with Group colleagues to ensure a joined up approach to identifying cross border opportunities where these meet customer needs
- Acting as the primary point of contact for customers and colleagues in the absence of the Relationship Manager
- Work as an integrated member of the team
- Act as a point of reference for internal colleagues and support both new and existing colleagues
- Working with colleagues and relevant departments as appropriate to ensure that all documents are processed in a timely manner
- Working with the Relationship Manager to promote HSBC’s global capabilities internally and, where appropriate, to external agencies such as Key Business Introducers, Chambers of Commerce and other related organisations
- Preparing presentations where necessary
- Facilitating referrals from both existing customers and own network
- Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
- Promote an environment that supports diversity and reflects the HSBC brand.
- Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.
- Ensure credit and operational quality is not compromised in the pursuit of income
- Ensure operational losses and fraud are minimised
- Respond within agreed timelines to issues raised by audit and external regulators.
- Ensure timely and accurate maintenance of customer information, including Know Your Client requirements in Group systems
- Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
- Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, a

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