Player Services

Playground is currently seeking a professional and outgoing **_Player Services Representative_**_ _to join our dynamic and growing gaming team. In this exciting opportunity, you will be the first person our guests interact with and will ensure they are offered an exceptional experience from the start

If you thrive in a fast-paced, ever-changing environment and are focused on building a rewarding career with a well-established and rapidly growing organization, this could be the ideal opportunity for you

Playground is proud to have grown from modest beginnings to a poker destination of international caliber. With the continued support of poker players from all over the world, Playground continues to expand and further develop our service offerings for our valued guests. Conveniently located just 15 minutes south of downtown Montreal in the Mohawk territory of Kahnawake, the complex currently offers over 40 poker tables and a selection of over 500 Electronic Gaming Devices (slots). In addition, Playground includes an inviting and locally renowned restaurant The Rail Coal Fire Bistro and is in the midst of an exciting expansion project that will include expanding the gaming floors, a stunning hotel and additional contemporary food and beverage outlets.

**Schedule: Friday, Saturday and Sunday**

**Who you are**:
We are looking for a dynamic and motivated Player Services Specialist who has an acute understanding of how to deliver our guests the safest and most memorable experience. To succeed in this role, you must have strong organizational and interpersonal skills and enjoy working in a fast-paced environment. If you have exceptional customer service skills, this position is made for you.

**Responsibilities**:

- Greet and assist guests in a warm, courteous and professional manner
- Inform guests about Playground policies and answer their questions
- Sign-up new customers and create new players cards
- Assist guests with merchandise purchases
- Restock department supplies inventory on a regular basis
- Responsible for balancing the cash register
- Monitor lost and found items
- Responsible for remaining knowledgeable of the Daily Tournaments/ Cash Games (Stakes and buy-in amounts)
- Responsible for remaining knowledgeable of all current and upcoming promotions on the gaming floor
- Responsible for enrolling players on Poker wait list
- Knowledge of our Rewards programs with the ability to assist players in claiming their Rewards
- Work with a variety of different departments to assure the best possible service
- Maintain Daily Reports to facilitate proper communication between the Player Services Team as well as Administration and other Departments

**Requirements**:

- Must be perfectly bilingual (French and English) and 18 years or older
- Must have strong writing skills in French and English
- Excellent communication, interpersonal and organizational skills
- Ability to work independently with mínimal supervision as well as within a team setting
- Ability to multitask while remaining calm and professional
- Flexibility to work various shifts, including weekends, evenings and holidays
- Knowledge of MS Office Suite and strong computer skills
- ________

Playground est actuellement à la recherche d'un **_représentant des services aux joueurs_** professionnel et ouvert pour se joindre à notre équipe de jeu dynamique et en pleine croissance. Dans le cadre de ce poste passionnant, vous serez la première personne avec laquelle nos clients interagissent et vous vous assurerez qu'ils vivent une expérience exceptionnelle dès le départ

Si vous vous épanouissez dans un environnement en constante évolution et que vous souhaitez bâtir une carrière enrichissante au sein d'une organisation bien établie et en pleine croissance, il s'agit peut-être de l'opportunité idéale pour vous

Playground est fier d'avoir connu des débuts modestes et d'être devenu une destination de poker de calibre international. Grâce au soutien continu des joueurs de poker du monde entier, Playground continue de s'étendre et de développer ses offres de services pour ses précieux clients. Situé à seulement 15 minutes au sud du centre-ville de Montréal, dans le territoire mohawk de Kahnawake, le complexe offre actuellement plus de 40 tables de poker et une sélection de plus de 500 appareils de jeux électroniques (machines à sous). En outre, Playground comprend un restaurant accueillant et réputé localement, The Rail Coal Fire Bistro, et est au milieu d'un projet d'expansion passionnant qui comprendra l'agrandissement des étages de jeu, un hôtel magnifique et des points de vente de nourriture et de boissons contemporains supplémentaires.

**Horaire: Vendredi, Samedi et Dimanche**

**Qui vous êtes**:
Nous recherchons un spécialiste des services aux joueurs dynamique et motivé qui comprend comment offrir à nos clients l'expérience la plus sûre et la plus mémorable. Pour réussir dans ce rôle, vous devez