Surveillance Operator

The **_QA Surveillance Operator_** will be responsible for monitoring and conducting thorough checks to uphold and ensure compliance of company standards by monitoring all departments and documenting all exceptions to policies and procedures.

He’she will be responsible for the daily on-going monitoring and observation of casino patrons and team members.

**Responsibilities**:

- Observe gambling operations for irregular activities such as cheating, vandalism or theft by employees or patrons
- Maintain knowledge of regulatory requirements related to quality assurance
- Identify and document any irregularities, incidents and breaches of regulations and policies, and report them to the Surveillance Manager
- Identify any potential threat to gambling assets such as money, chips, and gambling equipment
- Act as oversight for security agents and/or management and customers
- Monitor establishment activities to ensure adherence to all company policies and procedures
- Ensure that employees are following company policies, procedures, and safety protocols.
- Monitor and evaluate employee performance, including customer service skills, adherence to policies and procedures, and job-specific tasks.
- Maintain accurate records and reports on employee performance, customer incidents, and other relevant information.
- Reviews and documents employee dress code violations, productivity concerns, code of conduct infractions, and hygiene practices.

**_ Supervisory responsibilities:_** This position has mínimal supervisory responsibilities.

**Qualifications**:

- Bilingual (French/English)
- Minimum of six (6) months experience in the fields of security or surveillance preferred. Must be proficient at the use of the computer programs Microsoft Word and Microsoft Excel
- Superior attention to detail
- Strong visual understanding - ability to see hidden patterns, notice potential suspicious activity
- Effective written and verbal communication, interpersonal and organizational skills required
- Ability to function independently with mínimal supervision
- Critical thinking and problem solving skills
- Ability to organize and prioritize work to meet deadlines
- Must be physically able to withstand continued sitting for a period of 8 hours or more and be able to work in a confined area with mínimal supervision

Playground is proud to have grown from modest beginnings to a poker destination of international caliber. With the continued support of poker players from all over the world, Playground continues to expand and further develop our service offerings for our valued guests. Conveniently located just 15 minutes south of downtown Montreal in the Mohawk territory of Kahnawake, the complex currently offers over 40 poker tables and a selection of over 650 Electronic Gaming Devices (slots). In addition, Playground includes an inviting and locally renowned restaurant The Rail Coal Fire Bistro and is in the midst of an exciting expansion project that will include expanding the gaming floors, a stunning hotel and additional contemporary food and beverage outlets.

**_
Salaire horaire compétitif en fonction de l'expérience à partir de 22,00$ de l'heure_**

L'opérateur de surveillance AQ sera responsable de la surveillance et de la réalisation de vérifications approfondies afin de maintenir et d'assurer la conformité aux normes de l'entreprise en contrôlant tous les départements et en documentant toutes les exceptions aux politiques et procédures.

Il sera responsable de la surveillance et de l'observation quotidiennes et continues des clients du casino et des membres de l'équipe.

**Responsabilités**:

- Observer les opérations de jeu pour détecter les activités irrégulières telles que la tricherie, le vandalisme ou le vol par les employés ou les clients.
- Maintenir la connaissance des exigences réglementaires liées à l'assurance qualité.
- Identifier et documenter toute irrégularité, tout incidente et toute violation des règlements et des politiques, et les signaler au responsable de la surveillance.
- Identifier toute menace potentielle pour les actifs de jeu telle que l'argent, les jetons et l'équipement de jeu.
- Assurer la surveillance des agents de sécurité et/ou de la direction et des clients
- Surveiller les activités de l'établissement pour s'assurer du respect de toutes les politiques et procédures de l'entreprise
- S'assurer que les employés suivent les politiques, les procédures et les protocoles de sécurité de l'entreprise.
- Surveiller et évaluer le rendement des employés, y compris les compétences en matière de service à la clientèle, le respect des politiques et des procédures, et les tâches propres au poste.
- Tenir des dossiers et des rapports précis sur le rendement des employés, les incidents avec les clients et toute autre information pertinente.
- Examiner et documenter les violations du code vestimentaire des employés, les problèmes de productivité, les infrac