Machine Monitoring Specialist

2 months ago


Regina, Canada Brandt Full time

Brandt is currently seeking a Machine Monitoring Specialist for our Customer Support Center located in Regina, SK.

This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems.

Duties & Responsibilities
- Monitor alerts received from machines through various software platforms
- Investigate and research machine activity and provide recommendation of action
- Follow up on previous recommendation to ensure problem resolution and identify learning opportunities
- Provide health fleet reports to convey value provided.
- Communicate effectively to customers, Brandt service, sales and support staff.
- Understand and support telematics and monitoring systems for our customers and Brandt.
- Meet MMS KPI’s for the Machine Monitoring Center
- Provide coverage during peak times for JDLink administrator
- Be proficient in all technology platforms under the Brandt umbrella
- Other duties may be assigned

**Required Skills**:

- Knowledge of the heavy equipment & dealership service departments
- Ability to filter and correlate the different data source to create an accurate recommendation.
- Understand effective inspection process and equipment lifecycle planning
- Bilingual is an asset but not required
- Travel may be required

Required Experience



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