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Intern, Customer Experience

5 months ago

Boucherville, Canada Sandoz Full time

We are hiring a Customer Experience Professional who wants to provide the best experience to our external and internal customers. We are looking for someone who is not afraid to "roll up their sleeves", enjoys building lasting relationships with clients, and has strong communication and problem-solving skills. You must empathize with customer concerns and maintain a positive and professional attitude towards them at all times.

As an **Intern, Customer Experience **, you will interact daily with pharmacists, patients and wholesalers, as well as our sales team in the divisions responsible for generic drugs in retail, corporate accounts, hospital establishments, care and biosimilars on product and supply issues.

Throughout your internship, you will have a "buddy" who will facilitate your integration and answer many of your questions, in addition to the other team members of course. You will also have a bi-monthly or monthly meetings with the Manager, Customer Experience, to discuss your progress and your expectations.

**Your Key Responsibilities**:
Your responsibilities include, but not limited to:

- You will be a key contact for our customers, supporting them in particular at the level of order taking, in addition to responding to their concerns concerning, among other things, the status of their orders and the availability of our products
- You will offer assistance to our sales representatives in order to support them in the various commercial initiatives requiring support from the supply chain team
- You will coordinate actions in the event of a stock shortage with your colleagues from the various departments and customers, to ensure optimal deployment of stocks
- You will be called upon to contribute to the transformation of our team, via the digitalization project of the customer experience, by supporting the project team in the various stages of adoption and training

**What you’ll bring to the role**:

- Fluency in oral and written French is mandatory. Due to the nature of our operations, knowledge of English, both oral and written, is required for occasional communication with customers, partners, and/or colleagues, whether in Canada or internationally.
- You have a good team spirit and are comfortable managing several priorities at the same time.
- You are curious and ask the right questions in order to quickly solve the problems that are brought to you.
- You are autonomous and results-oriented.
- Experience working in customer service will be considered an asset.

**You’ll receive**:
We offer a work experience in hybrid mode, the terms of which are to be discussed depending on your place of residence and your transportation options.

Depending on the period of your internship, various activities are organized at the head office to allow employees to meet and discuss more informally, to better understand the organization and the impact of our work on other teams. For example: day of presentation of objectives, "food trucks" to celebrate different accomplishments, chair massage, gym, etc.

Throughout your internship, you will have a "buddy" who will facilitate your integration and answer many of your questions, in addition to the other team members of course. You will also have a bi-monthly or monthly meetings with the Manager, Customer Experience, to discuss your progress and your expectations.

**Why Sandoz?**

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

The future is ours to shape

**Commitment to Diversity & Inclusion**:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

**#Sandoz**

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