Cloud System Administrator

3 weeks ago

Toronto, Canada Auxly Cannabis Group Inc. Full time

**About the Role**
**Responsibilities**
- Provide frontline IT support, both face to face and remotely
- Lead small projects with guidance of other technology team members.
- Determining root cause of infrastructure outages, software, and integration failures, formulating CAPA plans and seeing through to resolution.
- Support Azure AD and Office 365: functional knowledge on administration, user setup, security
- Research, evaluate, recommend, build, and deploy new technology solutions; Keep current with new trends and technologies.
- Make recommendations for continued improvements and provide technological solutions for systems functionality and efficiency.
- Knowledge on ticketing system and mandatory requirement of meeting deadlines and SLA's
- Willingness for occasional travel within Canada.
- Perform related duties as assigned.

**Qualifications**
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required;
- 3-5 years of progressive experience with System Administration and end user support. (Windows 10, MS Office; laptops and desktops)
- High level of comfort with Windows, iOS and Android operating systems;
- Intermediate knowledge of Office 365 (Exchange, SharePoint, Teams) and Active Directory (DNS, DHCP, GPO, permissions);
- Good understanding of switching & routing, WAN, LAN, VLAN, firewall and VPN;
- Ability to diagnose incidents for appropriate escalation to other teams;
- Hands on experience of cloud technologies (AWS) and scripting (PowerShell and otherwise)
- Due to the dynamic and multi-tasking nature of this role, excellent organizational and problem-solving skills as well as exceptional verbal and written communication skills are required;
- Ability to maintain composure and prioritize asks when dealing with challenging situations and tight deadlines;
- Excellent interpersonal, communication, and customer service skills both verbal and written.
- Strong analytical, troubleshooting, and problem-solving skills.
- Demonstrated ability to work well in a team environment;
- Relentless desire to learn new solutions, technologies, and drive technology enablement;
- Strong working knowledge of O365 and Office Suites end-user support;
- Strong moral compass when dealing with sensitive and confidential information

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