Customer Service Representative

4 months ago

Saskatoon, Canada Q-Line Trucking Full time

Q-Line Trucking is a National carrier that provides transportation services throughout Canada and the USA. With expertise and capability, we provide specialized transportation solutions for major projects and industry sector leaders. Guided by our founding principles of hard work and honesty, we are dedicated to upholding the integrity of our services and providing growth and opportunity for our stakeholders.
SUMMARY
The Customer Service Representative (CSR), in collaboration with Sales Representatives, will perform daily duties within the sales department to help ensure the safe and efficient transportation of deck freight. This position requires excellent communication skills, initiative, and the ability to adapt to new situations.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Work jointly with the Sales Representative in daily duties to book loads and fulfill shipment requirements.
Advise clients on products and services, equipment availability and freight tracking.
Build, track, and forward loads for client accounts.
Manage day to day account operations tasks, such as; coordinating loading and unloading times, shipment requirements, and monitoring progress of shipment while enroute.
Maintain communication with customers, drivers, employees, and brokers to ensure all information on the internal system is accurate and shipment is efficient.
Update and advise clients on tracking loads and answer any questions pertaining to loads.
Ensure all of the information is entered into the internal system accurately as per the customer's requirements for billing and invoicing purposes.
Other duties may be assigned.
DESIRED QUALIFICATIONS
High School Diploma or GED required
Business Administrative Certificate preferred
Minimum of 1-2 years experience in an Administrative role
Technical ability to use and understand Microsoft Excel and other Microsoft programs as well as the ability to learn company specific software programs.
Excellent communication skills
Ability to multi-task and adapt to new situations as they arise.

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