Community Manager

3 weeks ago

Oakville, Canada Venture X Oakville Full time

**Venture X Oakville - Community Manager Position**

**Who We Are**

Venture X is a premium flexible workspace and co-working centre offering professionals and businesses of all sizes a variety of workspace solutions.

**Position Overview**

Venture X Oakville is looking for a professional and quality conscious Community Manager who demonstrates a professional image of the Venture X brand at all times. The Community Manager is responsible for management, administration and reception duties while maximizing occupancy through sales techniques and outstanding customer service. Furthermore, the Community Manager will run the day-to-day operations of the space, including planning and overseeing engaging member events.

**Duties and Responsibilities**
Member and Community Relations
- Manage reception during business hours (answer phone calls, greet members and their clients, direct visitors to specific offices)
- Create, promote and support a collaborative environment amongst members through events and community initiatives
- Resolve simple member issues with professionalism and patience, bringing complex issues to the owners’ attention for resolution
- Assist with billing, managing reservations, checking invoices, managing late fees and membership changes
- Assist with member moves, ensuring cleaning of offices where required
- Help members access conference room equipment and provide instruction where needed

Marketing and Sales
- Engage in and network with organizations in the local community
- Assist and manage leads and tours to reach sales goals
- Manage and maintain member occupancy through proactive lead flow and waitlist communications
- Achieve sales target goals and manage member turnover

Building Management
- Manage all building operations to ensure highest level of member satisfaction
- Troubleshoot printing, internet, phone requests and conduct regular building walkthroughs to always ensure cleanliness and safety
- Ensure the building is fully operational and processes are running smoothly

General Management
- Manage inventory and ordering consumables, toiletries, coffee and various office supplies
- Maintain company standards and expectations
- Ensure building and member safety

**Job Development and Advancement**
- With experience and company growth, this position and its duties will become more high level. To support the increased responsibilities Community Coordinator(s) may be hired, offering the Community Manager the opportunity to manage a team.
- Oversee and keep the owners up-to-date with process changes

**Additional information**
- Hours of operation are Monday to Friday 8:30 a.m. - 5:00 p.m.

**Minimum Qualifications and Requirements**
- Previous experience within customer service
- Post-secondary education preferred
- Exhibits strong customer service, interpersonal, organizational, listening and conflict resolution skills
- Quality conscious, engaging, and customer focused
- Technologically savvy
- Strong verbal and written communication skills with the ability to communicate effectively and tactfully with members and employees as well as individuals external to the organization
- Available to work some evenings and weekends as required for the purposes of networking and/or event functions

**How to Apply**

**Salary**: $40,000.00-$50,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-05-01

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