Manager, Program

7 months ago

Vancouver, Canada Lululemon Full time

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

**about the team**:
The lululemon evolution office (LEO) team is lululemon's transformation office that exists to make sure lululemon’s strategy comes to life. We are a diverse team of internal advisors, facilitators, designers, and momentum-drivers who work across all lululemon’s functions and geographies. We focus on developing trusted partnerships and a deep understanding of lululemon’s operations to identify and prioritize opportunities to support operating model and process transformation, enterprise investment planning, and cross-functional program delivery - all in service of bringing lululemon’s strategy to life.

Our work makes a huge, scalable impact - both for the performance of our business and for our fellow employees’ lives. The most important factor in our ability to make that impact is finding talented, versatile, and motivated people like you who are eager to learn and grow and contribute to making real and lasting change for lululemon and its community.

**a day in the life**:
The Manager, Program & Change Management will partner with leaders across the business to deliver lululemon’s growth and transformation agenda. You will do this by shaping program-level approaches to support operating model and business transformation, supporting the development of change experience strategies and the delivery of communications and engagement approaches, and guiding program management and governance for enterprise-wide programs.

Each day will look different in your project-based role, including activities like: clarifying strategic questions, developing creative solutions, facilitating workshops, and guiding enterprise program planning processes.

This role is a rare career opportunity, with access to exciting projects typically delivered by external consulting firms, but with the benefit of relationships, visibility, time, and flexibility to see the transformation through and make sure the change sticks. Join our seasoned, fast paced, and growing team to build your business transformation skills while having some fun along the way

**mandate**:

- Engage and collaborate with key functional groups to implement transformation approaches and drive results; build a network of trusted relationships at many levels of the organization.
- Collaborate with partners to design and deliver change strategies for business and operating model transformation programs, including communications, engagement, and sustainment activities to support adoption and buy-in to changes.
- Support and advise on program management activities for large business transformation projects (e.g., governance, project management, approach & implementation planning, process improvement).
- Support orchestration of program and change management efforts across multiple transformation programs, including cross-program prioritization, dependency mapping, and risk management.
- Facilitate stakeholder experiences across multiple teams to generate commitment to transformation-driven change and support behaviour & mindset shifts.
- Support the design and delivery of key deliverables for senior audiences, including design, planning, and strategy deliverables.
- Develop, refine, and maintain program management standards, tools, reporting, and methodology.
- Support scheduling and facilitation of working sessions with business partners and the work-back activities and reviews required to prepare for working sessions.

**inputs**:

- Guidance/coaching from LEO leaders on business transformation methodology and approaches.

outputs
- Change management strategies, approaches and deliverables.
- Program management approaches and deliverables.
- Program and milestone-related reporting and tracking.

**qualifications**:

- Bachelor’s degree in business, communications, operations or related discipline.
- 5+ years of experience in management consulting and/or in delivering large-scale business transformation programs.
- Experience driving change and/or program management for large projects / initiatives.
- Experience delivering change and/or working within a growth org context is helpful.
- Self-motivated, passionate, detail-oriented, multi-tasker extraordinaire who thrives in a fast-paced environment.
- Strong analytical, problem solving, and root cause identification skills.
- Excellent

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