Branch Manager

3 months ago

Calgary, Canada Refrigerative Supply Limited Full time

**_Please note: this role is at our sister company, Diamond Ice Systems (located at _**_3419 12 St NE, Calgary, AB T2E 6S6_**_) and not for Refrigerative Supply Limited_**

**_ Scope of the role:_**

The Branch Manager provides leadership and support for all aspects of the Branch: incorporating sound business management practices; adherence to company policies; accountability for assets, budgets, profitability, and personnel; implementation of safe work practices; support of sales efforts and maintaining the desired level of service to both external and internal customers.

**_ Duties and Responsibilities_**

**_ Sales_**
- Increase Diamond Ice System’s share across local markets and sustain profitable business growth. Forecast, develop, and execute strategic business plans to maintain Diamond Ice System’s competitive advantage.
- Lead Branch efforts to identify, secure, and retain customers by actively networking with community businesses; professional leadership; establishing relationships that enhance the reputation of Diamond Ice System and the Branch.
- Call on customers and build relationships.
- Adhere to account management principles and identify and pursue opportunities.
- Ensure the development and maintenance of strategic sales plans and provide leadership to the Inside and Outside Sales Representatives.
- Build and maintain a climate of excellence. Set the example for team members to provide high-quality, cost-efficient, customer-directed service and meet or exceed Branch performance targets.
- Monitor customer satisfaction and takes action to address satisfaction issues promptly and decisively.
- Participate in the company’s after-hour business, On Call.

**_ Operations_**
- Provide effective inventory control and logistics management methods to ensure the Branch leverages the efficiencies of all aspects of its business to maximize profit and customer satisfaction.
- Manage and capitalize on Branch assets and resources (people, financial, and material) to achieve business objectives.
- Oversee the administrative procedures related to sales, people and culture, logistics, and operations following the policies, standards, and values of Diamond Ice System.
- Ensure that all documentation and paperwork is submitted to the Head Office in a timely fashion.
- Ensures a clean and safe work environment for both customers and staff.
- Act and manage the Branch with honesty and integrity, following the highest ethical standards; complies with all local, Provincial, and Federal regulations.

**_ Team Management_**
- Provide leadership in developing employees according to People and Culture policies and standards, including coaching and motivating employees by providing effective feedback and training.
- Provide an atmosphere of teamwork among employees.
- Working closely with the People and Culture team; recruiting, interviewing, and hiring staff personnel for openings in sales and warehouse positions.
- Monitor job performance to ensure employees meet or exceed Diamond Ice System’s standards of excellence.

**_ Skills and Qualifications_**
- HVAC/R Technical experience is required.
- Progressive sales and operational experience with a proven track record of success.
- Strong customer service experience and superior relationship-building skills.
- Experience in a lead or supervisory role with responsibility for the productivity or development of others is an asset.
- Post-secondary degrees and/or supplementary courses are an asset.
- Excellent analytical, written, communication, and organizational skills.
- Working knowledge of Word, Excel, and Outlook.
- Driver’s license.
- Access to own vehicle.

**What we offer**:
It's not all about work. That's why we support and recognize our team members with a range of benefits:

- Diamond Ice Systems is an entrepreneurial company - we don't micromanage
- Embark on a continuous development journey with access to our annual educational assistance program
- Competitive vacation package
- Stay healthy with our rich benefits package
- Protect your future with our RRSP
- Access a 24/7 Employee Assistance Program.

Diamond Ice Systems is an equal-opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.

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