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Branch Manager

2 months ago

Calgary, Alberta, Canada Driving Force Vehicle Rentals, Sales and Leasing Full time
Job Description

We are seeking a seasoned Branch Manager to oversee our Rentals, Sales, and Lease services at our Calgary location.

The ideal candidate will be a dynamic leader who is dedicated to delivering exceptional service and cultivating enduring relationships within our high-traffic branch.

As a key member of our team, you will be responsible for:

  • Planning and maintaining appropriate staff levels, including onboarding and offboarding, in accordance with Human Resources.
  • Supervising, leading, training, and mentoring branch employees on agreed company culture, brand messaging, and policies.
  • Ensuring regular performance reviews of branch employees are conducted as per company performance management program.
  • Promoting the company's service culture vision by supporting training and accountability initiatives with employees and vendors, celebrating team success, and mitigating customer complaints.
  • Cultivating business contacts, leads, and potential employee candidates by attending networking events in the community and by installing a branch business development consultant where applicable by branch size.
  • Maintaining dealership vendor relations to ensure the ongoing supply of vehicles and warranty assistance.
  • Ensuring yearly reviews of location's critical vendors are conducted to adequately qualify that these businesses are licensed (where applicable), are in good standing with WCB, and sufficiently insured to do business with TDFI.
  • Full accountability for reviewing, analyzing, understanding, and explaining all financial results and department KPIs for the branch.
  • Ensuring that there is a dedicated focus to build the capability of the branch across Rentals, Sales, and Leasing.
  • Producing an annual business plan and budget in alignment with the company's strategic and operational objectives.
  • Ensuring that branch physical inspections (hoists, elevators, fire extinguishers, roofs, sidewalks, business license, and dealer license) are conducted according to legislated requirements or on a seasonal basis.

The successful candidate will possess:

  • A Bachelor's degree in business, management, marketing, or a related area.
  • Minimum 5 years' experience in a management role.
  • Minimum of 5 years' experience within the automotive industry or similar.
  • An active Sales License, where applicable.
  • Experience with Finance and Insurance, Leasing, Sales, or Rentals Operations.
  • Knowledge and/or experience with financial statements and developing budgets.
  • Excellent leadership skills with the passion to coach and mentor a successful team.
  • Proficient in Microsoft Office.
  • Strong communication, problem-solving, and negotiation skills.

We value diversity and are an equal opportunity employer. We encourage applicants from a wide range of candidates, including women, men, visible minorities, Indigenous people, and persons with disabilities.